Offer summary

Qualifications:

Strong communication skills in Dutch, German, and English., Experience in customer service or call center operations., Ability to explain technical solutions clearly and manage difficult situations professionally., Basic understanding of e-mobility or willingness to learn about e-bikes..

Key responsabilities:

Act as the first point of contact for customer inquiries via phone, email, and online channels.

Provide support to couriers and small-to-medium businesses with account setup and issue resolution.

Maintain accurate records of customer interactions in the CRM system for efficient follow-up.

Collaborate with other teams to address billing inquiries and service issues.

Job description

About us

At CYCLE, we are committed to delivering exceptional customer service and ensuring the satisfaction of our valued customers. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a crucial member of our organization, you will play a key role in providing outstanding support and assistance to our customers, ensuring they have a seamless and positive experience with our products and services.

Your Mission

Act as the first point of contact for customer inquiries via phone, email, and online channels, ensuring timely and accurate responses.
Provide support to couriers and small-to-medium businesses, assisting with account setup, issue resolution, and service guidance.
Maintain accurate records of customer interactions in the CRM system to ensure efficient follow-up and reporting.
Collaborate with other teams to address billing inquiries, service issues, or complaints, ensuring seamless problem resolution.
Identifying recurring patterns in customer queries to suggest workflow improvements.

Your skills and qualifications

Strong communication skills, both verbal and written, with a customer-friendly approach.
Patience, empathy, and a customer-centric mindset to effectively handle diverse situations.
Strong multitasking skills, able to manage multiple queries simultaneously with efficiency and professionalism.
Ability to clearly explain technical solutions and processes.
Skilled at managing difficult situations or dissatisfied customers professionally.
Prioritizing and following up on unresolved cases effectively.
Basic understanding of e-mobility or a willingness to learn about the technical aspects of e-bikes.
Experience in customer service or call center operations.
Proficient Dutch and fluent German, with excellent English skills.