Sales Support Specialist

This is a remote position.

Schedule:

• 20 hours per week
  
• Monday - Friday: 8am-12pm Riverwood, NSW (Australian Eastern Daylight Time)
  
  

Client Overview

Join a thriving packaging distribution company with a 40-year legacy, now embarking on an exciting e-commerce expansion. As we revolutionize our online presence, we’re seeking a detail-oriented professional to support our growth. This role offers a unique opportunity to dive into the world of packaging products, from burger boxes to coffee cups, and play a crucial part in our digital transformation.

Job Description

As our Client's Sales Support Specialist, you’ll be at the forefront of our e-commerce revolution, managing our extensive product database and supporting our sales team. This dynamic role combines data management, research, and sales support, offering a perfect blend of analytical and customer-focused tasks. You’ll have the opportunity to build extensive product knowledge, contribute to our digital expansion, and potentially grow into a full-time position with expanded responsibilities. If you’re looking for a role where your attention to detail and analytical skills can directly impact a company’s growth, this is your chance to shine!

Responsibilities

• Manage and update our product database in Excel, including renaming products to follow specific conventions
  
• Conduct research to standardize product information, sizes, and specifications
  
• Curate and organize product photos for our e-commerce listings
  
• Support our sales team by generating accurate quotes for client meetings
  
• Interpret customer orders, matching informal product names with our official listings
  
• Assist in inventory management and updates
  
• Prepare and format data for our Shopify platform, supporting our e-commerce expansion
  
• Analyze and process daily orders received via SMS, translating customer terminology into actual product names
  
• Contribute to the development of our CRM system as we implement it in the future
  

Requirements

• Proficiency in Excel and strong data management skills
  
• Exceptional attention to detail and accuracy in data entry
  
• Basic analytical skills for interpreting customer orders and product information
  
• Excellent organizational abilities and time management
  
• Quick learner with the ability to rapidly build and retain product knowledge
  
• Strong written communication skills in English
  
• Comfortable with online research and information gathering
  
• Experience with e-commerce platforms (especially Shopify) is a plus
  
• Ability to work independently and as part of a team in a remote setting
  
• Flexibility to adapt to changing priorities and growing responsibilities