Offer summary

Qualifications:

High school diploma or GED required; some college preferred., 2+ years of administrative experience in a small to medium-sized company., Excellent written and verbal communication skills with attention to detail., Proficiency in CRM and project management systems, as well as productivity software like MS Office Suite..

Key responsabilities:

Oversee pre-sales notes and communications from consultants, addressing inquiries promptly.

Provide support and training to consultants to help finalize solar contracts.

Collaborate with various teams to resolve sales-related inquiries and ensure smooth project submissions.

Identify and communicate significant business trends to management for growth and adaptation.

Job description

Part Time Sales Support Specialist

Powur PBC

As the first 100% cloud-based solar energy provider, Powur is the fastest growing national residential solar company. Earning a spot on the Inc 5000 list three years in a row, Powur is poised to continue to break records as we help homeowners choose clean, reliable energy and empower our sales professionals and installers to thrive in the solar industry leveraging our innovative platform. We attribute our growth directly to our team. We consistently hire dynamic, innovative and hard-working people who work tirelessly in support of our mission to accelerate the adoption of clean energy worldwide.

The ideal Sales Support Specialist is an individual who possesses a genuine passion for engaging with all stakeholders involved in the solar sales and installation journey, and who excels within a dynamic and flexible operational setting. This adept professional not only enjoys collaborative teamwork, but also takes pride in empowering consultants to achieve their goals. Their adeptness at surmounting challenges in project execution to secure customer commitments is remarkable, and their ability to actively contribute to the company's expansion, achievements, and aspiration for exceptional service is truly unparalleled.

The role of the Sales Support Specialist is pivotal, entailing direct collaboration with the Powur Sales Support Manager. As an integral part of our incredibly agile and multifaceted team, the Specialist will spearhead the synchronization of various departments, including sales, accounting, compliance, installers, and administration. With a primary focus on daily operational orchestration, the Specialist will ensure seamless coordination among the aforementioned stakeholders, with the ultimate aim of upholding the superlative standards inherent in Powur's consistently expanding portfolio of solar sales and installations.

The ideal candidate for the Sales Support Specialist role at Powur has a unique opportunity to shoulder substantial responsibilities and experience rapid career advancement. This role holds significant importance in driving the company's mission to expedite the global embrace of sustainable energy solutions.

Role & Responsibilities:

Efficiently oversee the queue encompassing all pre-sales notes and communications originating from Consultants. Functioning as the frontline resource, promptly address inquiries pertaining to solar proposals, contracts, Powur procedures, systems, technology, and sales-related queries.
Provide comprehensive aid and support to Consultants in their endeavor to successfully finalize a maximum number of solar contracts. This involves offering training, devising solutions to challenges, and effectively addressing administrative obstacles to facilitate the seamless progression of projects towards submission.
Play a key role in orchestrating strategic sales partner initiatives, encompassing vital functions such as collaborating with Powur Mentors and overseeing Sales Organizations/Dealers, among other responsibilities.
Collaborate closely with the Powur operations team, software partners, installation partners, and finance partners to effectively resolve inquiries of a sales nature, ensuring a smooth process for project submissions.
Demonstrate adeptness in navigating various CRM and software platforms with a high level of technological proficiency.
Diligently discern significant trends unfolding within the business and take the initiative to communicate them to management. This proactive approach empowers the company to foster growth, adapt to changing dynamics, and consistently provide innovative solutions to both consultants and customers.
Embody the role of a versatile sales support virtuoso, unwaveringly maintaining an elevated standard of service, professionalism, and profound respect for Powur Independent Consultants – the veritable driving force behind the distinctive essence of our company.
Availability to work weekends

Additional Desired Traits & Attributes:

Positive, fun and winning attitude to get things done!
2+ years of administrative experience with a small to medium sized company is required.
PV Solar or construction experience is preferred.
Self-motivated independent worker.
Attention to changes and new learning opportunities
Excellent written and verbal communication skills.
Attention to detail and highly organized.
Ability to multitask and operate in a fast-paced environment.
Ability to thrive in a cross-functional team environment.
Ability to be highly successful in a virtual/remote corporate environment.
Experience with productivity software e.g. MS Office Suite, Adobe Suite, and/or GSuite.
Experience with CRM or project management systems such as Zoho, MS Dynamics, Salesforce, Hubspot, Podio, Zendesk etc.
High school diploma or general education degree (GED) is required, some college is preferred.
Bilingual (spanish/english)

Primary Performance Metrics:

Response time to all sales related issues, and making sure communication queues are cleared each working day.
Net Promoter Score of consultants, how likely they are to refer other consultants to Powur based on their service experience
Number of tickets completed per month
Number of chats handled/missed per month
Ensuring the quality and assurance of tickets and chats handled.

Compensation: