Offer summary

Qualifications:

Impeccable spoken and written English skills., Previous experience in customer support or administrative roles., Strong problem-solving abilities with a customer-first mindset., Proficiency with CRM systems and online communication tools..

Key responsabilities:

Handle inbound and outbound customer queries via various communication channels.

Assist clients and candidates with platform navigation and application processes.

Maintain accurate customer records and support the recruitment team with administrative tasks.

Ensure a professional and positive customer experience at all times.

Job description

This is a remote position.

We are looking for a dedicated and detail-oriented remote Customer Service Representative to join our team. This role is ideal for someone who is passionate about delivering exceptional customer support, has excellent communication skills, and thrives in a fast-paced, remote-working environment. You will play a key role in ensuring our clients and candidates receive professional, efficient, and friendly support. This is a full-time, remote role. Hours: 8:00 - 16:00.

Key Responsibilities

Handle inbound and outbound customer queries via email, phone, and online chat.
Assist clients and candidates with platform navigation, application processes, and general inquiries.
Troubleshoot and resolve customer issues, escalating where necessary.
Maintain accurate customer records and update the CRM system.
Support the recruitment team with ad-hoc administrative tasks such as document management and data entry.
Ensure a professional and positive customer experience at all times.
Work closely with internal teams to improve processes and enhance service delivery.

Start date 24 March.

Requirements

Key Skills & Experience Required

Impeccable English spoken and written
Previous experience in a customer support, administrative, or recruitment-related role.
Previous experience in responding to social media comments.
Strong written and verbal communication skills, with an excellent telephone manner.
Exceptional problem-solving skills with a customer-first mindset.
High attention to detail and ability to multitask.
Proficiency with CRM systems, email platforms, and online chat tools.
Ability to work independently and manage time effectively in a remote environment.

Personality Traits for Success

Extremely patient – able to handle high volumes of queries with a calm approach.
Level-headed – stays composed under pressure and manages difficult situations professionally.
Empathetic yet able to detach – understands customer frustrations but does not take interactions personally.
Firm in a professional manner – able to set boundaries and uphold company policies while remaining courteous.
Friendly and approachable – ensures customers feel heard and valued.
Excellent communicator – possesses strong telephone etiquette and professional written communication skills.