Customer Service Agent

APPLICATION DEADLINE: MARCH 16TH
Keep in mind that we will only start reviewing the applications once the deadline is over.

Bitrefill is the leading crypto e-commerce site worldwide, fostering a circular economy that allows people to opt out from the traditional banking systems and embrace freedom. We make it easy for people around the world to live on crypto.

Does this sound like something to you? Then keep reading :)

Your Mission:

As our Customer Happiness Agent, you play a crucial role in continued customer satisfaction. Your primary objective is to handle customer inquiries and concerns with warmth and efficiency, fostering positive experiences that encourage repeat business. Your expertise in cryptocurrency transactions will be pivotal in navigating customer interactions seamlessly. We’re seeking a true Customer Champion who embodies our commitment to service excellence and makes our customers smile!

We are looking for a hard worker, clear communicator, good listener, and learner, with attention to detail, who can roll up their sleeves and get things done while being smart, humble, irreverent, and kind! Do you think you'd be a good fit? Great!

Below, you can find more details about what we're looking for and the responsibilities you would have in case you join our amazing team!

You Bring With You:

• Proficiency in English, both verbal and written.
• Minimum of 2 years of customer service experience.
• Eagerness to expand your knowledge of crypto and customer service.
• A hands-on mentality and adaptability to changing situations.
• Ability to anticipate and manage client emotions proactively and reactively.
• Demonstrated ability to remain composed in high-pressure situations.
  

Good to Have:

• BIG PLUS: Familiarity with NPS (Net Promoter Score) methodology and strategies for improvement.
• Additional languages, especially Spanish, are advantageous.
• Previous experience and knowledge of cryptocurrency transactions and e-commerce gift card redemption issues.
• Experience with Artificial Intelligence, its different tools, and its orchestration
  
  

Your Responsibilities:

• Manage daily customer tickets in Zendesk with a friendly and efficient approach, encompassing answering inquiries, resolving issues personally, and ensuring a seamless experience with Bitrefill. 
• Serve as a vocal advocate for our customers internally, advocating for bug resolutions and product enhancements to enhance customer happiness and meet their evolving needs.
• Liaise with partners and suppliers to address support cases effectively.
• Propose innovative ideas and suggestions to enhance customer satisfaction.
• Cultivate peace of mind, trust, and confidence in every customer interaction.
  

We Offer:

Bitrefill believes in the freedom to work remotely and offering our team members flexibility. We’ve built our entire business around this. Have no fear; you will never feel lonely, and you'll have the chance to meet your coworkers in person at our biannual team retreats. Here are some reasons people choose us:

- To become part of a talented team with high ambitions for a world where crypto is money for everyday use

- A challenging workplace and a great education when it comes to everything involving cryptocurrency

- Besides a competitive salary, we offer outstanding perks and benefits to make your experience at Bitrefill the best:

• Option to get paid in crypto - at Bitrefill we walk the walk!
• Freedom to work from anywhere (with a reliable and strong internet connection)!
• Computer with necessary accessories
• Remote Workspace Allowance - Ergonomic chairs and desks are an important part of a good home office
• Educational Allowance - $300 per year + subscriptions on the most enrichment learning platforms in the market!
• Biannual team retreats consist of two get-togethers every year (which means, get your passport ready!)
• 25 paid vacation days + a number of days to spend on your own country's national holidays!
• Paid parental leave - here, your work adapts to your personal life, not the other way around!
• Wellness Allowance - $600 per year - important to get you moving when you sit all day in front of a computer!
• Global Health Insurance - We want to give you wings so you can fly high but you have to be safe after all!

APPLICATION DEADLINE: MARCH 16
Keep in mind that we will only start processing the applications once the deadline is over.

Disclaimer

Please be aware of potential recruitment scams. Bitrefill will never ask you for money during the recruitment process.

All our communication happens via our official/career site email addresses (@message.teamtailor.com, @bitrefill.com) and only after applying via Teamtailor Careers site.