. Virtual Customer Service Representative Part-Time

For more information can talk to to HR- +91-8376075395

Job Title: Virtual Customer Service Representative (Part-Time)

Position Summary: We are seeking a dynamic, customer-focused individual to join our team as a Virtual Customer Service Representative. This part-time role offers the flexibility to work remotely while supporting our customers with their inquiries, concerns, and issues. The ideal candidate will have a passion for providing excellent service and a strong ability to communicate effectively in a virtual environment.

Key Responsibilities:

1. Customer Interaction: Respond to inbound customer inquiries through various channels, such as live chat, email, or phone, providing accurate and timely information regarding products, services, and policies.
2. Issue Resolution: Handle customer complaints, questions, and issues in a professional and empathetic manner. Resolve concerns promptly, ensuring customer satisfaction and retaining their loyalty.
3. Product Knowledge: Maintain up-to-date knowledge of the companys products, services, and processes. Be able to accurately assist customers with technical support, billing inquiries, and product-related queries.
4. Order Management: Assist customers with processing orders, returns, exchanges, and cancellations. Help with tracking shipments and address any shipping or delivery-related issues.
5. Documentation: Record customer interactions and update customer profiles in the CRM system accurately. Ensure all notes are complete and detailed to provide a seamless experience for customers and other team members.
6. Upselling & Cross-selling: Promote and suggest products or services based on customer needs, providing additional value while contributing to the company's sales objectives.
7. Team Collaboration: Work closely with other team members to share information and best practices for resolving complex customer issues. Participate in team meetings and training sessions to stay informed about new product launches and updates.
8. Adherence to Company Policies: Ensure compliance with company policies and procedures while providing exceptional customer service. Follow guidelines for confidentiality, data protection, and customer satisfaction metrics.

Required Qualifications:

• Experience: Prior experience in customer service or support roles is preferred, but not mandatory. Training will be provided for those with a strong willingness to learn.
• Communication Skills: Excellent verbal and written communication skills, with a keen ability to explain technical or complex information in an understandable manner.
• Technical Skills: Comfortable with using various online tools, including CRM software, communication platforms, and other virtual customer service technologies. Ability to troubleshoot basic technical issues is a plus.
• Problem-Solving Abilities: Strong analytical skills to resolve customer issues, often requiring creative thinking and quick decision-making.
• Flexibility & Time Management: Ability to manage time efficiently, prioritize tasks, and work independently in a virtual setting. Availability to work evenings, weekends, and holidays, as needed.
• Customer-Focused Attitude: A positive, professional demeanor with a genuine desire to help customers, creating a friendly and supportive environment.

Work Environment:

• Remote Work: This is a part-time, work-from-home position. The company provides the necessary tools to enable remote work.
• Work Hours: Flexible scheduling with evening and weekend shifts available. Part-time employees can expect to work between 20-30 hours per week.

Why Join Us?

• Flexible Schedule: Enjoy the freedom of remote work and set hours that fit your lifestyle.
• Training and Support: Receive comprehensive training to ensure you succeed in your role.
• Career Growth: Gain valuable experience and potential for advancement in a growing company.
• Competitive Compensation: Competitive hourly wage with the potential for bonuses based on performance.

Join our team and contribute to creating a positive experience for our customers! If you have a passion for helping others and are looking for a flexible, part-time opportunity, wed love to hear from you.

For more information can talk to to HR- +91-8376075395