Offer summary

Qualifications:

Fluent in Slovenian and advanced proficiency in English (B2 level)., Strong communication and presentation skills., Experience in managing customer expectations and resolving issues., Ability to work collaboratively in a team environment..

Key responsibilities:

Provide exceptional customer support and timely resolutions.

Leverage analytics to improve customer outcomes throughout their lifecycle.

Collaborate internally to advocate for customer needs and enhance satisfaction.

Upsell and cross-sell services to increase customer loyalty.

Job description

Are you a fluent Slovenian speaker looking for a dynamic role in customer support?

Are you passionate about delivering exceptional customer service? We're seeking Customer Support Specialists to provide top-tier support and resolutions to our valued customers. As our company continues to grow, we’re looking for dedicated professionals who can enhance customer loyalty and foster long-term customer relationships.

If you thrive in a dynamic environment and are committed to creating positive customer experiences, we’d love to hear from you!

Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success
Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction
Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues.

Requirements

Native proficiency in Slovenian
Advanced (B2) level in English (oral and written)
Outstanding communication and presentation abilities
Experience managing customer expectations and de-escalating tense scenarios
Outstanding follow-up and follow through to ensure customers’ success and a positive outcome
Ability to work in a team environment

Benefits