Partner Success Specialist - Italy

🏀 What is Bounce
Bounce is a global luggage storage marketplace transforming the way people travel and explore. With over 15,000+ trusted partners in 100+ countries, Bounce connects travelers with local businesses offering secure, on-demand storage solutions - letting travelers experience cities freely, without being weighed down by their things. We have over 2 million active customers relying on Bounce to simplify their journeys, offering them the flexibility to focus on what matters most, the freedom to explore.

To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment - Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE and also learn about our Japan Expansion HERE)

🧑‍💻 About the role

We are seeking a dynamic and multilingual Partner Success Specialist to join our growing team. In this role, you will be instrumental in driving quality and revenue through the successful onboarding and continuous engagement of our partners. The ideal candidate will be fluent in Italian and English, and will have a strong background in partner management, customer success, or a related field.

👷🏾‍♀️ Where you come in

1. Onboarding New Partners:

   • Facilitate the onboarding process for partners who sign up through our inbound flow.

   • Provide comprehensive training and guidance to ensure new partners understand and can effectively use our platform.

   • Set clear expectations and goals for new partners to drive their early success.

2. Partner Relationship Management:

   • Build and maintain strong, long-term relationships with partners.

   • Conduct regular check-ins with partners to ensure their satisfaction and success on the platform.

3. Performance Monitoring and Improvement:

   • Monitor partner performance metrics and provide insights to drive improvements.

   • Identify opportunities for partners to increase their revenue and optimize their use of our platform.

   • Develop and implement strategies to enhance partner engagement and retention.

4. Quality Assurance:

   • Ensure that all partners adhere to Bounce’s quality standards and guidelines.

   • Conduct regular audits and assessments to maintain high-quality service across all locations.

   • Address any issues or discrepancies in a timely and effective manner.

5. Collaboration and Communication:

   • Work closely with the sales, market management, and product teams to align partner success initiatives with company goals.

   • Communicate partner feedback and insights to internal teams to drive continuous improvement of our platform and services.

6. Multilingual Communication:

   • Engage and communicate with partners in Italian, and English.

   • Develop and translate onboarding materials, training documents, and other resources as needed.

About Working at Bounce

At Bounce, we're dedicated to fostering an inclusive environment regardless of gender identity, orientation, or expression. Our mission is to eradicate exclusivity and barriers and encourage fresh thinking and perceptions in a space of belonging. We don't define ourselves by race, gender, or age. We are about people. Without our people harnessing their creativity and innovation, we are nothing.