Casino Manager - Remote

As a Casino Manager, you will be instrumental in designing and executing targeted promotions, overseeing player communication channels, and implementing CRM initiatives that boost both player retention and revenue growth. Working closely with Country Leads, the Lobby Owner, and CRM teams, you’ll ensure a localized and effective approach that maximizes lifetime value.

These are your responsibilities:

Casino & promotions strategy:

• Develop and drive the promotional strategy for our online casino, tailoring offers for different regions and player segments.
• Design, launch, and analyze promotions for both high-value players and the mass market, ensuring alignment with business objectives.
• Manage and optimize the bonus budget in line with marketing and retention strategies.
• Collaborate with Country Leads and the Lobby Owner to promote top-performing games.
• Stay ahead of trends in slots, live casino, and emerging player behaviors.

CRM & player engagement:

• Develop and execute CRM strategies, including segmentation, personalized promotions, and retention initiatives.
• Create and manage customer communication channels (email, SMS, push notifications, Telegram, etc.) to optimize engagement and conversion.
• Implement automation and AI-driven tactics to streamline CRM processes.

Data & performance optimization:

• Analyze player data, promotional performance, and CRM metrics to refine strategies.
• Define and track KPIs such as FTD growth, retention rates, churn reduction, and bonus efficiency.
• Continuously improve segmentation models for better targeting and response rates.

This is what we expect from you:

• Proven experience in a similar role focusing on casino promotions and CRM strategies.
• Deep understanding of casino mechanics, bonus strategies, and player segmentation.
• Strong analytical skills with the ability to interpret complex data and apply insights to drive business decisions.
• Familiarity with bonus optimization, retention strategies, and multi-channel communication.

This is what we require from you:

• 3+ years of experience in a casino CRM, promotional strategy, or marketing operations role within iGaming.
• Hands-on experience using CRM tools like FastTrack, Optimove, or similar platforms.
• Strong proficiency in data analysis tools and A/B testing methodologies.
• A track record of managing bonus budgets and optimizing promotional campaigns.
• Fluency in English (additional languages are a plus).
• Ability to thrive in a fast-paced, dynamic environment.

This is why you should choose us:

• Fully remote
• Competitive salary packages
• Profit sharing
• Sports/gym allowance
• Free therapy session
• Birthday gifts :-)
• Career growth and development
• Multicultural team
• 25 paid vacation days
• Excellent work-life balance and flexibility

Meet Miki – your manager

Hi, I’m Miki, your manager for this exciting role. I’m passionate about numbers, challenges, and creating meaningful connections with both customers and team members. While I can be fiercely competitive when it comes to achieving results, I always believe in balancing hard work with fun and fostering a collaborative, supportive environment.

Outside of work, I love running, exploring the sea, and discovering the best pizza joints (especially when paired with a good craft beer). My management style focuses on empowerment, teamwork, and celebrating wins together.

This is a fantastic opportunity to make a significant impact, learn, and grow in a dynamic and supportive environment. If you’re ready to take the lead and drive success in your market, I’d love to hear from you!

Application process:

Submission of application
Submit your CV along with a brief statement explaining why you are applying for the role and how your skills and experiences align with it.

Psychometric testing
Shortlisted candidates will be invited to participate in two psychometric tests designed to assess cognitive abilities, personality traits, and role-relevant aptitude.

Interview stage
Successful candidates from the psychometric testing stage will proceed to interviews with members of the Multiverse team, including your hiring manager and relevant stakeholders.

Final decision
Following the interviews, a final decision will be made regarding the candidate's suitability. Successful candidates will be notified of their offer of employment, along with details on onboarding and commencement.

We look forward to receiving your application and embarking on this journey together at Multiverse! :-)