Senior Vice President Technology Services

Lead the Future of Insurance Technology

Are you a seasoned technology leader with a passion for innovation and a proven track record of driving business growth? ReSource Pro is seeking a business-focused leader with experience running a technology services or solutions business unit—not a traditional IT executive. The ideal candidate has deep expertise in growing and scaling technology-driven revenue streams, managing P&L, and working closely with sales and delivery teams to drive profitable business growth.

Your Role…
The SVP, Technology Services, plays an essential role in the execution of ReSource Pro’s strategy and growth, by building and managing a new global business unit focused on delivering technology services to Insurance Agencies, Brokers, and Managing General Agents (MGAs). Reporting into the COO this role will have full P&L ownership, ensuring profitable growth, operational excellence, and scalability through a diverse set of offerings, including Policy Administration System configuration, automation development, API integration, and analytics. 

In 3 months, you will…

• Lead Global Technology Services: Oversee delivery, develop talent, and drive market expansion into Tech Services while ensuring seamless, high-quality execution that enhances client satisfaction, retention, and profitability.
• Build and Scale a Global Business Unit: Establish and expand a profitable technology services business unit, delivering cutting-edge solutions to insurance agencies, brokers, and MGAs.
• Achieve Financial Targets in Technology Services & Own the P&L: Assume full P&L responsibility, driving revenue growth, cost efficiency, and operational excellence. Align closely with the Business Development team on go-to-market (GTM) strategies, enabling new business growth and cross-selling opportunities with existing clients. 
• Lead a High-Performing Team: Recruit, develop, and inspire a team of talented professionals to deliver exceptional results. Be a coach who leads and gets involved as needed to grow & develop talent.
• Drive Innovation: Foster a culture of innovation, identifying and implementing new technologies and services to stay ahead of the curve.
• Forge Strong Client Relationships: Build and maintain strong relationships with clients, understanding their needs and exceeding their expectations.
• Collaborate Effectively: Partner with cross-functional teams to align strategies, share insights, and drive business growth.
• Establish working relationships: Closely partner with the Revenue team including Business Development & Marketing to create GTM strategies and provide technical expertise during client pitches and deal closings. 

What You Need to Be Successful…

• 20+ years of experience in technology services, with expertise in P&L management, service delivery, and business growth.  
• True collaborator mentality - this is not a CIO role but will Drive the growth of a new IT outsourcing business unit as its leader. Manage P&L, oversee technical delivery, and build strong relationships with CIO clients.
• Proven ability to lead onshore & offshore teams including technical delivery teams with a focus on sales strategies and effective team management. A strong understanding of technology delivery is essential, along with the capability to build and motivate high-performing teams.
• Demonstrated success in meeting and exceeding customer expectations within an ITO (Information Technology Outsourcing or third-party technology delivery environment), ensuring high-quality service delivery, operational efficiency, and client satisfaction.  
• Demonstrated ability to lead integrations of acquired technical businesses, focusing on high-level technology delivery, key metrics, and customer-centric processes.
• Experience driving financial outcomes and operational efficiencies within Technology Service businesses.  
• Proven leadership experience in technology services, with a deep understanding of the insurance industry.
• Strong business acumen and a strategic mindset to drive growth and profitability.
• Excellent communication and interpersonal skills to build relationships and influence stakeholders.
• A passion for technology and a track record of delivering innovative solutions.
• A collaborative and team-oriented approach.

Your Compensation…

Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $176,594 - $310,884. The salary range may vary based on the specific geographic location in which the candidate resides.

Your Benefits and Perks…

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.