Remote IT Support Specialist

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Job Title: Remote Analytics Specialist (100% work from home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 USD/month

Schedule:

Job Overview

Are you a tech-savvy problem solver ready to take on a dynamic role supporting a fast-paced, fully remote team? Our client is a small but growing company seeking an IT Support Specialist to manage all technical aspects of the business.

Key Responsibilities

Website and WordPress Management

• Update content, manage hosting, databases, and frontend design (CSS).
• Customize LMS design, functionality, and plugins.
• Ensure WordPress themes and plugins are up to date.
• Integrate tracking pixels and analytics tools.

Automation and Tools

• Oversee and optimize Zapier workflows.
• Administer the Google Suite (e.g., Gmail, Drive, Calendar).
• Manage CRM workflows, including tagging, segmentation, and automated campaigns (currently using Keap by InfusionSoft).

Tech Portal Administration

• Manage access to custom WordPress LMS (e.g., adding/removing users, access control, updating content).
• Support spam monitoring and compliance issues for email communications.

IT Support and Security

• Provide software and hardware troubleshooting to team members.
• Monitor network and system security to safeguard data.
• Coordinate with vendors for hosting, LMS, and CRM-related concerns.

Reporting and Analysis

• Generate performance reports for websites, campaigns, and workflows.
• Propose improvements based on analytics and team feedback.

Training and Collaboration

• Offer technical training or guidance on tools and workflows.
• Collaborate with teams to implement solutions that enhance operations.

Qualifications

• Experience:
• 3+ years in IT support, WordPress, CRM systems, and automation tools.
• Skills:
• Strong knowledge of HTML/CSS, plugin customization, Zapier, Google Suite, and data security.
• Mindset:
• Detail-oriented, proactive, and a natural problem solver with strong communication skills.