Job description

Join Our Revolution: Client Success Manager (EMEA)

Who We Are

At Certn, we’re tearing up the playbook and rewriting how background checks are done. With The World’s Easiest Background Check, we’ve swapped slow, clunky processes for fast, global, and tech-driven solutions. We’ve made waves, but let’s be real—this is just the beginning.

We don’t do corporate buzzwords or business-as-usual. We’re building a culture fueled by bold ideas, creativity, and fearless execution. Sound like your vibe? Keep reading.

The Gig: Client Success Manager

We are on the hunt for a Client Success Manager! The Client Success Manager plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth.

What You’ll Be Doing (and Crushing):

Develop and implement strategic account plans for assigned customers to drive long-term success.
Identify upsell and cross-sell opportunities through an understanding of customer needs.
Serve as the primary point of contact for escalated customer issues, ensuring timely and effective resolution.
Advocate for customer needs within the organization and collaborate with internal teams to address challenges.
Analyse customer data and industry trends to provide strategic recommendations for customer success.
Prepare and present regular business reviews to customers, highlighting performance and growth opportunities.
Administer and maintain customer relationship management tool.
Give input into and implement strategies to improve customer retention rates.
Identify and address factors that may contribute to customer churn.

What You Bring to the Table:

College or university degree or equivalent work experience.
Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement.
Showcased effectiveness in strategic account management.
Adept analytical and problem-solving skills.
Effective communication and presentation abilities.
Experience advocating for customers at an executive level within the organization.
Demonstrated ability to collaborate effectively with various departments for overall business success.
Demonstrated success in driving customer growth through expansion initiatives.
Working experience with SaaS products and the HR technology industry.
Certifications in customer success or customer support.

What’s in It for You?

Vacation Mode On: 4 weeks of paid vacation + paid sickness entitlement.
Flex Life: Remote-friendly setup, work-from-home allowance, and a flex allowance to make your work-life balance flawless.
Growth Fuel: A professional development budget to level up your skills.
Impact & Ownership: Your work here will be meaningful, impactful, and directly tied to Certn’s success.
Team Energy: Join a group of dynamic, passionate go-getters who are rewriting the rules and having fun doing it.

Ready to shake things up?

We can’t wait to see what you’ll bring to Certn. Let’s grow something epic together.

Just so you know…the successful candidate will be required to complete a background check. This means you’ll get to see firsthand what we do (and trust us, we do it REALLY well)!

Certn takes pride in being an advocate for equal opportunities in the workplace. Our commitment is reflected in how we’re creating a workplace that’s respectful, inclusive, and free from barriers—a place where each member of our team can achieve their full potential. We firmly believe that the strength of our company is rooted in diversity, and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that you'll consider Certn as your preferred employer, where you can thrive and contribute to our collective success.

If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you.

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