Project Manager I - Patient Engagement

The Project Manager I will be responsible for all aspects of the Payments or Patient Engagement product line from initiation to planning, execution, control, and close for our key, strategic, and enterprise client base. This will include completing tasks in accordance with all strategic initiatives and objectives as well as providing class-leading software implementation consulting. In alignment with our company culture, the Project Manager will be guided by our core values; be agile, pursue effectiveness and efficiency, earn trust, and champion innovation. This role will work closely with the Sales Organization, Training Services, Product, and Operations teams to manage processes to meet and exceed our client’s expectations.

Your Role:

• Responsible for all aspects of the development/implementation of projects focused on the delivery of a product or services from the design process through a finished state for internal/external customers.
• Interface with all areas affected by the project which may include customers and various client services departments.
• At times, travel for Team Meetings to headquarters and client's location (if needed) up to 25% travel required.
• Oversee, configure/build, and coordinate all aspects of the project.
• Plan and direct schedules of Training, Configuration, and Installation.
• Assess implementation issues and develop resolutions to meet productivity, quality, and client success.
• Develop detailed work plans, schedules, project timelines, and status reports.
• Conduct implementation meetings and is responsible for all project deliverables.
• Manage the order, tracking, and installation of all terminals (when applicable)
• Recommends and takes action to direct the analysis of and solution to problems.
• Work closely with the Sales organization, Operations team, gPM, Project Management, and healthcare facility clients, driving the transition from the sales process, through implementation, and into operational maintenance.
• Monitor risk, scope, and project health within CRM
• Monitor implementation process, and schedule and provide regular implementation status reports to external and internal management teams.
• Lead, coordinate, and facilitate client and internal meetings concerning implementation timelines, health, and risk assessment.  
• Maintain updated knowledge and experience for healthcare service implementations and CRM/Project Management technology.

Skills & Requirements:

• Minimum of 2-3 years of relevant project management and/or management experience, plus at least 2 years of relevant business experience.
• Minimum 2-3 years experience with clinical environments either through previous clinical training or through clinical implementations (preferred)
• Experience with Salesforce, Cloud Coach, or similar products. 
• Successful completion of a Bachelor's degree or relevant Business / Information Technology experience.
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
• A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective.
• A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus.
• Ability to lead a cross-functional project team and work with peers in a team effort.
• Demonstrated ability to manage multiple priorities and deadlines.
• Ability to travel occasionally as warranted by project work; frequency will vary depending on project requirements.
• A well-organized and self-directed individual who is able to work independently without direct supervision. 
• Capability to efficiently complete tasks in a fast-paced environment.
• Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results.
• Must possess an agile mindset ensuring client success.
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