IT Technical Support Coordinator

The IT Technical Support Coordinator reports to the VP of Technology and oversees daily IT helpdesk operations, providing support for hardware, software, and network issues. This role ensures timely resolution of user requests, manages ticket escalations, and maintains IT equipment inventory. The coordinator works with other IT teams to streamline operations and improve system functionality, handling both technical and administrative tasks. Critical thinking and problem-solving skills are essential to provide effective end-user support. 

Requirements

Core Functions & Responsibilities 

• Manage and coordinate helpdesk support tickets, ensuring timely resolution of issues. 

• Provide technical support for hardware, software, and network-related issues to end-users. 

• Troubleshoot and diagnose problems, escalating complex issues to higher-level support as needed. 

• Maintain and update IT asset inventory, including hardware, software licenses, and peripheral devices. 

• Assist in the installation, configuration, and maintenance of IT equipment (computers, printers, etc.). 

• Monitor system performance and coordinate with IT teams to prevent downtime. 

• Provide training and guidance to employees on the use of IT systems and best practices. 

• Document support procedures, common issues, and solutions for future reference. 

• Communicate effectively with both technical and non-technical users, ensuring clear understanding and resolution. 

• Collaborate with network administrators, system engineers, and other IT teams to support company-wide technology needs. 

• Troubleshoot and support audio-visual (AV) equipment for company-wide broadcast events. 

• Coordinate with vendors and internal teams to troubleshoot and support AV hardware, including conference room setups and presentation tools. 

• Support and assist with technology implementations for office moves, hardware decommissions, and AV system upgrades. 

Required Skills, Abilities, and Education 

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 

• 2+ years of experience in IT support or helpdesk coordination. 

• Proficiency with IT support systems (e.g., ticketing systems, remote support tools). 

• Strong knowledge of Windows, macOS, and common office software (Microsoft Office, etc.). 

• Familiarity with networking fundamentals (LAN, WAN, VPN, etc.). 

• Excellent troubleshooting and problem-solving skills. 

• Strong communication skills, both written and verbal. 

• Ability to multitask and manage competing priorities in a fast-paced environment. 

• Certifications like CompTIA A+, ITIL, Azure Administrator Associated, Azure Fundamentals, or Microsoft Certified Professional (MCP) are a plus 

Work Schedule 

• In-office with flexibility to work from home with manager approval.

Benefits

Why Triage?

Our commitment to creating a unique work culture sets us apart from the rest—no corporate robots here. Triage values transparency and autonomy, and we believe in recognizing your efforts and dedication. Join us on this exciting journey as we continue to be recognized among Inc. Magazine's 5000 fast-growing companies in America.

Triage Staffing is an equal-opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Note: This job description outlines the primary duties and responsibilities of the Intern role but is not an exhaustive list. Additional tasks may be assigned by your supervisor or manager. All duties are subject to change and may be modified to reasonably accommodate individuals with disabilities. Your performance will be evaluated based on your execution of the tasks outlined in this job description.