Store Operations Specialist

Compensation Grade:

Job Description:

Who We Are:

We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

Workplace Arrangements: Applicants can expect to be on the road/in stores 3-4 days a week (7am-4pm), with frequent travel and overnight stay. Additionally, applicants can expect to work 1-2 days from home (8am-5pm).

What Giant Tiger Brings;

• Work Your Way! Hybrid work arrangement;

• Annual Profit-Sharing Program & Incentive Plan

• Health/Dental/Vision Benefits as of day 1

• Store Discount

• LinkedIn Learning Subscription;

• Parental Top Up Program

• Employee Tuition Reimbursement Program;

• Bursary Program for children of employees;

• Onsite Perks: Free parking; Public Transit accessible; 24/7 access to onsite gym; full-service

Purpose: Ensure operational excellence and implementation of new processes in stores that ultimately leads to improve shrink and efficiencies. 

What You'll be Doing:

• Support the implementation of new initiatives to ensure successful store deployment. 

• Gathers feedback from various stakeholders related to policies and procedures in the GT system.

• Serves as a trusted partner to various business units (Stores, Home Office, and GTW) acting as the Subject Matter Expert for routine operational processes.

• Ensures that store owners, managers, and in-store operational roles receive the necessary training to support effective operations.

• Provides tier one support to enhance operational efficiency, helping to maximize store profitability and identify opportunities to reduce shrink.

What You'll Bring:

• Minimum High School Diploma

• Relevant work experience and knowledge of retail business process

• Working knowledge of Microsoft Office suite (MS Excel, Outlook, PowerPoint)

• Ability to prioritize tasks, and work independently

• High attention to detail, excellent organizational skills, strong analytical and trouble-shooting skills

• Ability to communicate virtually on a regular basis, and participate in calls via MS Teams.

• Excellent communication and presentation skills ​

Assets You May Have:

• Bilingual (English & French)

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Travel Requirements:

• Frequent overnight travel required to assist and support the training and development of store personnel.

Job Requisition:

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.

Are you interested in this position but don’t yet meet all the criteria? We want you to apply anyway!

During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.

If you require accommodation during your pursuit of a role at Giant Tiger please contact careers@gianttiger.com.