Director of Operations

Director of Operations

“Building financial foundations for families to empower them today and leave a legacy for tomorrow”.

Experior Financial Group, Inc. is looking for a motivated Director of Operations who works well with others but is also able to work independently and thrives working on multiple projects. This position offers exciting challenges and the chance to learn new skills. This role best suits someone who enjoys leading, multi-tasking, problem solving, and having a variety of priorities and responsibilities.

As a member of our team, you will enjoy a positive work environment and be part of a dynamic group that values dedication and enthusiasm. We offer excellent opportunities for career advancement to those who are committed and strive for excellence.

Responsibilities:

• Assess, delegate, oversee, and complete all operational aspects in Canada, USA & Puerto Rico.
• Collaborate with senior management to set strategic goals and make decisions for operational activities.
• Stay current on industry best practices and proactively enhance personal knowledge.
• Foster and maintain positive relationships with co-workers and management.
• Understand the roles and responsibilities of each department to drive efficiencies across various departments.
• Plan, implement, track metrics, and fully report on project outcomes.
• Assume full responsibility for all initiated projects.
• Suggest process and technology improvements.
• Identify, rectify, and streamline opportunities within operational departments.
• Provide relevant department updates to executive management and stay informed about all tasks within your team and department(s).
• Manage, motivate, train, and inspire employees.
• Support and coach the team by providing resources and guidance to help employees perform their responsibilities effectively and confidently.
• Monitor team members’ performance and progression throughout the year, applying corrective measures for performance improvement when necessary, including biennial reviews and more frequent evaluations as needed.
• Act as a hiring manager for operational roles.
• Travel to conferences, head offices, and training as necessary.
• Conduct weekly department meetings to discuss priorities and updates.

Qualifications:

• Bachelor’s degree in administration, business, accounting is a strong asset.
• 5+ years of experience in the Life Insurance and/or MGA Sector is required.
• 3+ years of experience in a management or leadership position within operations with a proven track record of overseeing a team of 30 or more direct or indirect employees is required
• Exceptional communication skills, both written and verbal.
• Strong leadership abilities, including the capacity to delegate, supervise and see tasks through to completion
• Excellent time management and organizational abilities -- Capable of managing tight deadlines and multiple priorities effectively.
• Effective problem-solving and investigative skills.
• Reliable, trustworthy, proactive, with a keen sense of ownership and initiative.
• Exceptional verbal and written communication skills.
• Approachable and professional in delivering challenging information via in-person, phone, and email interactions.
• Strong computer skills with a capacity to learn new systems.
• Ability to handle stressful situations with a positive, proactive attitude.
• Positive demeanor with an openness to constructive feedback.
• Must hold a valid passport.
• Must reside and be authorized to work in Canada.
• Proficiency in French or Spanish is a significant asset; willingness to learn these languages is also valued.

What Experior Financial Group Inc. can offer you:

• Work-life balance with paid vacation and paid sick days.
• Competitive compensation.
• Guaranteed annual salary increase.
• Benefits including medical, dental and vision care.
• Flexible working arrangements including on-site, hybrid and remote.
• Career growth and development opportunities.
• Diverse teamwork environment.
• On-site parking.
• Straight day shift with no weekends.
• Company events and celebrations.
• Tuition reimbursement.
• Weekly grocery order (on-site only).

Salary Range - $150,000.00 - $170,000.00 CAD annually

The compensation range reflects a data-driven estimate of starting base pay for full-time (40 hours per week) employment. Individual pay may vary based on geographic location, job related skills, knowledge, experience, education etc.

Experior Financial Group Inc. is committed to job posting transparency. The Director of Operations position is currently an open and vacant role within the organization.

Employees were surveyed in June 2023 and May 2024 and Experior Financial Group Inc. has been certified a Great Place to Work!