Manager, Sales Operations

Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage.

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world’s top system integrators. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

THE ROLE

We are seeking a dynamic and data-driven Sales and Revenue Operations Manager to join our US and Canada based Americas Go-to-Market Team. This role will be instrumental in aligning sales, marketing, alliances, and customer success to optimize our revenue-generating processes, improve sales efficiency, and drive growth. The ideal candidate possesses a strong analytical mindset, a deep understanding of enterprise sales cycles and CRM systems (Salesforce.com in particular), and a proven ability to translate data into actionable insights. A strategic thinker with a keen ability to influence key decision-makers and sales team members, the capacity to champion change will prove fundamental to success.

What You Will Do

• Design, implement, and manage efficient sales processes and workflows aligned with overall business objectives and poised for efficiency, scalability, and growth
• Collaborate with the greater sales organization to optimize lead generation, qualification, and conversion
• Create and implement demand generation and management strategy
• Manage and optimize deal desk function, ensuring efficient contract and pricing management, and timely deal closure
• Oversee regional CRM and sales support tool optimization strategy, while ensuring alignment and providing support to global initiatives
• Identify and implement automation opportunities to streamline sales and revenue operations processes
• Drive rigorous pipeline management and data integrity, enforcing sales team accountability for accurate stage progression, deal size, and close date management
• Develop accurate sales forecasts and pipeline management processes
• Build advanced reporting and dashboards to provide actionable insights to the region
• Conduct in-depth analysis of sales and marketing performance metrics to identify trends, opportunities, and areas for improvement
• Develop and implement strategies to effectively support American and Canadian clients, including understanding their unique needs, cultural nuances, and business practices
• Orchestrate cross-functional collaboration to drive process innovation and ensure successful implementation of solutions.
• Build and manage sales compensation plans and quotas
  
  

What It Takes

• Possess strong executive presence with the ability to effectively communicate and influence at all levels of the organization, including C-suite executives
• Accomplished, hands-on with a successful track record in sales operations, support, and enablement
• Deep understanding of sales cycles, buyer journeys, and sales methodologies
• Proven ability to collaborate effectively with sales teams to uncover and address pain points
• Proficient with Salesforce.com, Microsoft Excel, PowerPoint, among others
• Extensive background in both Professional Services and SaaS Software businesses, with an emphasis on enterprise clients based primarily in the United States and Canada
• Superior analytical skills, with the ability to synthesize complex data into useful and actionable insights
• Proven ability to take ownership, work independently, and resolve competing priorities
• Demonstrated success in making an impact, building consensus, and driving change within a fast-paced environment
• 7+ years of experience in revenue or sales operations
• Experience with various CRM, PSA, ERP, and sales/revenue/marketing intelligence platforms preferred
• Direct sales experience in a quota carrying enterprise role preferred
  
  

Be fully aligned to the our core values:

• Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have.
• Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday.
• Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day.
• Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family.
  
  

WHAT WE OFFER:

• Trust that you are good at what you’re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements and we always take the time to celebrate them.
• An open organisation. Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen and ideas valued.