Operations Manager

Hey 👋 I’m Ellis, COO at Pinpoint.

We’re a high-growth HR tech start-up building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, solid product-market fit, and happy customers.

We’re scaling fast, and our operations team is at the heart of making that growth possible. We’ve built solid operational foundations, but as we expand, legal and compliance demands are increasing. We need an Operations Manager who can own critical processes and take ownership of growing legal and compliance demands.

The fine print (but way more exciting):

• This is a remote UK-based role with occasional travel for team off-sites.
• This is a hands-on role. You’ll own legal and compliance processes while improving operational efficiency across the business.
• We move fast. You’ll need to be pragmatic, balancing compliance with commercial agility in a high-growth startup.
• You’ll help build. The processes you create today will set the foundation for Pinpoint’s future.
• Our values shape who we are and how we work. We're excited to meet candidates who share these principles and will bring these values to life in their work.

About the Role:

Legal & Compliance (60%)

• Maintain and improve our data protection framework (GDPR, ISO27001, SOC2 Type II)
• Create and manage infosec and compliance documentation (e.g., sub-processors, DPIAs, policies) to support Sales
• Review and approve vendor agreements, NDAs, and commercial contracts
• Manage internal and external policies, including Privacy Policies, Acceptable Usage, and employee data protection
• Oversee share options, insurance policies, trademarks, and premises agreements
• Monitor regulatory changes, assess risks, and implement mitigation strategies

Company Strategy & Administration (25%)

• Align operations with strategic goals and improve reporting (e.g., board packs, compliance updates)
• Automate and streamline processes to enhance efficiency and scalability
• Improve internal communication, reduce friction, and keep the business running smoothly

People (15%)

• Manage the relationship with Deel and oversee employment contracts
• Ensure compliance with employment policies while helping scale the people function
• Note: In year one, you’ll focus slightly more on people ops to cover for a team member on parental leave

About You:

• 3+ years of experience in legal, compliance, or operations ideally in B2B SaaS
• Proven experience reviewing vendor agreements, commercial contracts, NDAs, and compliance policies
• Hands-on GDPR/data protection experience (ISO27001/SOC2)
• Detail-oriented and process-driven—you simplify complexity without cutting corners
• Proven track record of acting on and making decisions that align with our core values
• A pragmatic decision-maker—you know when to push for compliance and when to find a smarter path forward
• Self-motivated and proactive—you take ownership and drive improvements without waiting for permission
• Strong collaborator, especially in supporting Sales with contract negotiations and compliance queries
• Experience with fundraising (Series A/B/C) or high-stakes business initiatives is a plus
• Based in the UK with work authorization