Location: Open anywhere in the US

This project is in collaboration with AI Fund and Dynamo Ventures.

Who is AI Fund: AI is the new electricity: Just as electricity transformed numerous industries starting 100 years ago, AI is now poised to do the same. AI Fund is an early stage venture studio founded by Dr. Andrew Ng in 2017. Our portfolio companies utilize AI technology and applications to improve processes and efficiency. The AI Fund team combines their experiences as AI pioneers, entrepreneurs, venture capitalists, investors, and operators. We are backed by more than $175 million-dollar fund from top-tier institutional investors. Together, let’s build great companies that will move humanity forward.

Who is Dynamo, Why Partner With Us:We’ve been there. We’ve founded and scaled successful companies ourselves in the supply chain space and AI space, and we know that creating meaningful startups is really hard. Many entrepreneurs toil with ideas for years. Many spend time building something without the foresight of limiting factors that could have been easily dismissed upfront. Accomplished execs often teeter between a desire to start a company and creating something great versus taking a job that is less fulfilling. If only someone could help with taking the risk out of turning an idea into reality and accelerate the company building process, more people would be inspired to start a company.

Coming up with great ideas, sussing them out, assembling great teams, and helping raise capital is what we do. We shorten a process that can take years down to months. We make sure you are going after the right market, are fully validated, and are surrounded by great teammates.

By partnering with us, you get the benefit of co-founding with two of the best pre-seed investors within their respective domains: AI Fund in AI and Dynamo Ventures in Supply Chain.

This includes:

-Hands-on company building support and playbook from AI Fund and Dynamo Ventures

-Deep technical expertise to de-risk AI product development

-Deep domain expertise and customer introductions within the supply chain space

-Investment capital and credibility from leaders within their domains

In summary, the combination of AI Fund's deep AI and incubation expertise, along with Dynamo's industry knowledge and established relationships, provides you with a significant advantage at this early stage.

About Freight Hero:The freight brokerage industry has exploded in recent years, growing from a mere 6% to over 20% of US truck freight in just a decade, now valued at $21 billion. Freight brokers typically allocate up to 90% of their time to operational back-office tasks, leaving only 10% for revenue-generating activities (depending on the business model). By combining AI with human oversight, we can streamline these back-office processes, driving significant operational efficiencies. The industry's profit margins have recently contracted from 20% to 5%, underscoring the critical need for cost reduction. We believe that the perfect storm of industry challenges and AI maturity presents a venture scale opportunity to revolutionize the freight brokerage sector and the broader freight/supply chain industry…

We are seeking a dynamic and experienced Senior Operations Manager to join our team at Freight Hero. This role is critical for building and scaling our operational teams, with a strong focus on candidates who have direct experience in the freight brokerage industry. The ideal candidate will have a proven track record in managing brokerage operations, driving efficiency through KPIs, and implementing iterative process improvements. As a key stakeholder, this role will work closely with product, engineering, sales, and customer success teams to inform and direct product development, ensuring operational excellence as we expand our client base.

What You Will Be Doing

1-Team Leadership and Development:

Build, scale, and manage high-performing operational teams, including those with direct brokerage experience.

Design and implement a comprehensive training program for onboarding new team members.

Oversee hiring, performance evaluation, and ensure the team maintains high performance and alignment with company goals.

2- Process Optimization and Efficiency:

Leverage your freight brokerage operations experience to develop, document, and iterate on operational processes to maximize efficiency and scalability.

Establish and monitor key performance indicators (KPIs) to measure and enhance team productivity.

Identify and implement opportunities for process automation and technology integration tailored to the needs of freight brokers.

3- Operational Planning:

Lead sales and operations planning (S&OP) efforts to support company growth and client onboarding.

Forecast and allocate resources effectively to meet both current and future operational demands within the freight brokerage space.

4- Cross-functional Collaboration:

Serve as the main operational stakeholder for the product and engineering teams, bringing actionable insights based on your knowledge of freight brokerage to improve tools and workflows.

Work with client success and sales teams to ensure seamless onboarding and service delivery for new freight brokerage clients.

5- Remote Operations Management:

Manage and coordinate remote operational teams across multiple locations.

Foster a cohesive and productive team environment through clear communication and robust remote management practices.

What You Must Bring

Previous experience as freight broker, carrier rep, account manager or equivalent positions within a freight brokerage.

Strong background in process development, KPI management, and operational efficiency specific to freight brokers.

Experience leading remote teams and driving outcomes in a distributed work environment.

Deep knowledge of freight brokerage operations, compliance, and industry best practices and challenges.

Nice-to-Have Skills

Familiarity with integrating and leveraging technology within brokerage operational teams.

Experience managing large teams of outsourced personnel in Latin America or Asia.

Proficiency in Portuguese and/or Spanish.

Characteristics We Value

Accountability: An obligation or willingness to accept responsibility or to account for one's actions while doing so with the highest regard for integrity.

Leadership: Able to influence others to follow you and lead the team to a brighter future.

Grit: Able to stick with projects and work hard through good and bad times. High pain tolerance and can perform well under stress or pressure.

Scrappiness: Takes initiative and proactively gets things done with low resources, but doing creative things, begging, borrowing, and whatever is needed in an ambiguous environment or situation.

Ownership: Demonstrated orientation of extreme ownership over all aspects of the company and extremely results-driven in nature.

Senior Operations Manager - Freight Hero

Job description

Required profile

Experience

Hard Skills

Other Skills

Operations Manager Related jobs

Manager, Subtitling Operation

Operations Manager

Operations Manager (Active Pooling)

Automotive Collision Field Operations Manager - Ottawa

OPI/VRI Operations Manager