Senior Manager, Service Marketing (Upstream); J&J MedTech

Description:

Johnson & Johnson MedTech is recruiting a Sr Manager of Service Marketing (upstream), within our MedTech Surgery organization. The preferred location for this position is Santa Clara, CA. Remote work may be considered on a case-by-case basis.

At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology. We harness our deep expertise in surgery, orthopedics, vision, and interventional solutions to design healthcare solutions that are smarter, less invasive, and more personalized. The MedTech Surgery organization was recently established to combine Ethicon’s market-leading surgical portfolio with the Robotics & Digital Solutions portfolio. The MedTech Surgical organization is comprised of: Wound Closure & Healing and Biosurgery, Endo Mechanical and Energy, OTTAVA (Surgical Robotics), MONARCH (Flexible Robotics), and MedTech Digital.

Reporting to the Head of Service Commercialization, MT Surgery, the Senior Manager, Service Marketing (Upstream) will be responsible for creating a value-based Service Offering portfolio, providing market and business input requirements to internal teams, and implementing business growth strategies and key commercialization tactics for the OTTAVA robotic system. This role supports commercial opportunities to advance brand growth, ensuring regional alignment with the strategy and execution of business plans, and engagement in brand pipeline innovation for the OTTAVA Service Solutions business.

In this role, you will (including but not limited to):

• Define and validate the OTTAVA Service multi-release roadmap including the cadence of features aligned with OTTAVA strategic objectives and criteria for each launch phase (including indications and geographies).
• Collaborate with Ottava Global Strategic Marketing to ensure Service product value proposition, product positioning and pricing strategies, evidence generation & claims, VOC & Insights to inform brand strategy, life cycle management, and business development strategies are in alignment with product development timelines and strategic goals.
• Assess the strategic position of OTTAVA Service Solutions products in the marketplace and work in close collaboration with OTTAVA Global Strategic Marketing to ensure Service products are developed in with the global customer product serviceability and service program needs in mind.
• Support the execution of OTTAVA Service Solutions global service product strategy, in alignment with global Service Commercialization Guidelines.
• Be responsible for identifying and developing regional, national, and global reference sites and KOLs, understanding customer buying criteria (service) & insights that inform brand strategy and pipeline development.
• Partner with R&D, Global Strategic Marketing, Medical Affairs, Regulatory, Sales, Regional Marketing, Finance, Legal/HCC and key customers to accelerate the brand strategy and provide direction for global growth opportunities.
• Lead creation of OTTAVA Service Solutions materials for the global launch playbook for the OTTAVA robotic system and drive successful regional launch of Service products. Parnter with regional marketing teams to adapt Service product messages or create new segment messaging as needed, ensuring compliance with all relevant country and regional requirements, company regulations, policies, and procedures.
• Grow and manage the Service Solutions Upstream Marketing team as the OTTAVA Service Solutions business scales.
• Drive service sales enablement to meet the global business targets of increased market share, volume, and profitability, leveraging JnJ’s Launch Excellence (LEX) framework.
• Achieve financial targets within specified budgets and timeframes.
  
  

Qualifications:

Education:

• A minimum of a Bachelor's degree is required; a master's degree is preferred
  
  

Skills and Experience:

• 8+ years of progressive business experience in sales, service, or business management is required. Service business marketing experience preferred.
• Medical Device marketing experience is desired. Medical Robotics service marketing experience is preferred.
• Experience in product launch from product development, including needs assessment, portfolio management, new opportunity assessment, and product lifecycle management, is required.
• Service and subscription offering design is required.
• Ability to provide executive level business cases and financial assessments is required.
• Demonstrated success in leading cross-functional teams is required.
• Advanced analytical and problem-solving skills are required.
• Excellent cross-functional and management influencing skills and the ability to develop customer relationships are required.
• Proven track record of working in a global organization is preferred.
• Proven experience in developing and using customer insights is preferred.
• Demonstrated proficiency in building and implementing marketing strategy is preferred.
• Proficiency using Salesforce, MS Office required; experience with MS Dynamics, SAP, Agile, and other business systems common in medical device preferred.
  
  

Other:

• The anticipated base pay salary range for this role is $153,000 to $207,000
• For candidates based out of the Bay Area, CA. the anticipated base pay salary range is $175,950 to $238,050
• This position will be based out of Santa Clara, CA and may require up to 30% travel, including short-term international travel.
  
  

The successful candidate can demonstrate:

Leading & Relating to Others: Establishes good relationships with customers and other team members. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict. Ability to lead, inspire, partner, and positively influence collaboration, get results, and achieve desired outcomes in a fast-paced, highly matrixed organization.

Customer-centric Approach: Strong focus on understanding customer needs and expectations, ensuring that service offerings enhance the overall customer experience.

Shares Expertise: Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.

Project Management Skills: Proficiency in managing go-to-market projects, including planning, execution, and monitoring, to ensure timely delivery across multiple phases and regions.

Communicating: Speaks clearly and fluently, with demonstrated ability to speak, write and read English for effective communication across all global regions. Expresses opinions, information, and key points of a discussion clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.

Coping with Pressure: Works efficiently in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work-life and personal life. Maintains a positive outlook at work. Handles feedback well and learns from it.

Supporting & Cooperating: Demonstrates an interest in others. Adapts to the team and builds team spirit. Listens, consults others, and communicates proactively. Supports and respects others. Upholds ethics and values. Appropriately takes direction from others. Follows procedures and policies. Adapts interpersonal style to suit different people or situations.

Learning, Accepting Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Ability to think strategically, solve problems, and use sound judgment. Demonstrates a desire to learn and grow professionally. Identifies development strategies needed.

Do you want to be part of a diverse team delivering innovative products to market? Apply today!

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability