Senior Program Manager, Technical – EBC TFB Solutions

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*** This position will be located in the Herndon, VA office. This is not a remote role, we are a hybrid environment requiring at least 3 days a week in office.***

The T-Mobile Executive Briefing Center (EBC) team is seeking a Senior Program Manager with technical expertise to drive the proper coverage of T-Mobile for Business Solutions (TFB) during customer-facing engagements. We are a highly collaborative team that works across T-Mobile’s sales, marketing, and product departments to deliver impactful interactions and experiences for our customers and partner decision-makers. Our efforts ultimately drive the adoption of T-Mobile solutions by commercial and public sector organizations, contributing to the T-Mobile Business Group revenue and growth.

This individual will act as “TFB Solutions Consultant” to the rest of EBC team and will help to ensure that the customer EBC agendas feature the right TFB solutions to address the customer business needs and the sales opportunities pursued by the account teams. They will collaborate with the EBC Briefing Managers in agenda-design discussions with the sales teams, coordinate with the EBC Enablement Manager to ensure the appropriate content in the Topics Catalog, and assist the EBC Demo Manager in liaising with the product team for planning and scaling interactive displays and solution demos.

This position requires a strong balance of technical acumen, creative vision, and an understanding of executive and sales priorities to create impactful, cohesive, and engaging briefing delivery.

The ideal location for this position is Herndon, VA, due to its proximity to the Product teams and our newly established EBC facility. This position will work in collaboration with the entire EBC team distributed across multiple sites: Bellevue, WA; Herndon, VA; New York, NY; and Peachtree Corners, GA. Additionally, the EBC team provides support for customer engagements in Las Vegas, NV, as well as other locations preferred by the customers and account teams.

Responsibilities:

• Serve as a partner to the EBC team, responsible for managing various initiatives that improve the representation of T-Mobile Business Solutions in customer engagements overseen by EBC. 
• Participate in the EBC engagement kick-off and agenda design calls to gain an understanding of customer goals and T-Mobile business opportunities.
• Recommend appropriate EBC agenda content that comprehensively covers T-Mobile solutions to address customer needs and target business outcomes.
• Develop tailored insights and conduct research specific to each account to inform the selection of topics.
• Comprehend the customer business needs, and pain points addressed by T-Mobile solutions.
• Gain an understanding of various partner offerings that enhance the T-Mobile portfolio.
• Keep up to date with the developments in T-Mobile solutions by collaborating closely with product teams and solutions engineers.
• Support EBC team leadership in enhancing our content and demonstration offerings as required.
• Identify and recommend solutions for gaps in the EBC content offerings.
• Evaluate the impact of EBC agendas and develop repeatable best practices for delivering effective customer engagements.

Education:

• Bachelor's Degree in Technology, Program Management, Business Management, or a related field (Required)

Work Experience:

• 4-7 years Experience in organizational programs, project management or related area. (Required)
• 4-7 years Experience working closely with Engineering, Design, and Product teams to drive iterative delivery of cross-functional initiatives from concept to launch. (Required)

Knowledge, Skills, and Abilities:

• In-depth knowledge of T-Mobile solutions for both Commercial and Public Sector organizations. (Preferred)
• Proficiency in converting business objectives into solution-oriented recommendations.
• Demonstrated ability to establish partnerships and maintain relationships with key internal and external stakeholders.
• Experience with Salesforce or an equivalent cloud-based Customer Relationship Management (CRM) system (optional).
• Experience in technology solution-selling. (Preferred)
• Background in account planning or account strategy. (Preferred)
• Technical knowledge in telecommunications or technology. (Preferred)
• Proven ability to facilitate collaboration across a matrix organization and enhance team productivity. (Preferred)
• Customer-service focus, humility, and willingness to give and receive constructive feedback. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $98,200 - $177,200

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ304216&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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