Description
Position at Net at Work
Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applications. With expertise in finance, accounting, operations, workforce management, and customer experience, Net at Work serves as a trusted advisor, helping small- and mid-sized businesses keep pace with the competition, win new customers, improve profitability, and thrive in the digital economy.
Having started with just two employees, Net at Work is now more than 300 employees strong, and we are still growing. We are looking to expand our team with experienced professionals who share our core values and are problem solvers, promise keepers, collaborative integrators, inspiring coaches and driven intrapreneurs.Net at Work seeks a highly self-motivating, confident, and client-centric Client Program Manager to join our growing delivery team. This opportunity will provide project leadership and manage client relationships during the life cycle of our implementation process and beyond.
The Client Program Manager is responsible for overseeing service delivery for our highest opportunity Enterprise clients within our Sage X3 product line. This includes ensuring alignment across project stakeholders through project governance and application of delivery standards, collaborating with our project delivery teams (Sage X3 and associated teams), providing strategic guidance and leadership to our clients, serving as an escalation path, and participating in continuous improvement efforts to define and refine Net at Work standard practices.
Responsibilities:
· Collaborate with Sales Team and Practice Leadership in representing our delivery methodology and engagement model to assigned portfolio of clients
· Develop Statements of Work for client initiatives including scope definition, budget, and high-level timeline objectives
· Ensure that the delivery team has all information necessary for a successful engagement
· Collaborate with the delivery team in defining engagement model and delivery methods (right-size according to project needs), providing leadership and stability through the lifecycle of the customer relationship
· Monitor engagement performance and present the implementation success, challenges, and results in a consultative manner
· Ensure that the vision for projects is clearly defined and understood by the entire delivery team, validating that it aligns with client business strategy
· Lead the vision and execution of Roadmap engagements and make sure they are staffed adequately for meeting goals and objectives
· Provide guidance, mentorship, and support to your project teams to enable their success throughout the project
· Assign and supervise Project Managers to participate, when necessary, in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc.
· Assist Project Managers with project and resource planning, issue and risk management, stakeholder management, and development and delivery of effective communication
· Manage all escalations within portfolio
· Establish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs
· Perform project governance and deliverable audits within assigned portfolio, as well as projects outside of your portfolio
· Identify areas of need for continuous improvement of Net at Work delivery methods, standards and best practices
· Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success
· Measure success achievement with the client post implementation.
· Identify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management, successful engagement, and quality delivery
· Assist in writing case studies and seeking customer testimonials after go-live
· Be a great teammate, provide mentorship and leadership as opportunities arise, chip in where needed to provide clients with a great experience
· Set aside time for self-development by attending training or self-learning on key subjects
· Actively represent our culture by leading and participating in efforts around continuous improvement, learning, professional development, and team building
Preferred Qualifications
· Proven experience leading at least five (5) successful full lifecycle ERP Implementations with budgets of over $500K in service.
· 5+ years of direct work experience in a project leadership capacity including all aspects of process development and project lifecycle execution
· Experience directly managing and mentoring team members preferred
· Strong understanding of organizational change management considerations for ERP or large technology projects
· Excellent written and verbal communication skills with audiences of all levels
· Ability to present project status, risks, issues, analysis, and strategic recommendations to Client Executive sponsorship, project management and other stakeholders
· Strong technical aptitude
· Solid interpersonal skills, and ability to establish and maintain effective working relationships within and outside of Net at Work
· Ability to work primarily independently and concurrently manage multiple projects
· Ability to work collaboratively for the best interests of the business and the team
· Ability to communicate effectively in both spoken and written English
· Strong Microsoft Office skills
Travel Required: Incumbent is expected to periodically meet with client teams across the United States and will be asked to attend industry events from time to time. Estimated travel 20-25%
Salary range: $100,000-$120,000 plus bonus. “Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws".
EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.
