Key Partner Associate - Automotive Retail Solutions

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Internal Job Title:  Key Partner Associate 

Location: Remote

FLSA:  Exempt 

Company Overview:

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Role Overview:

We are seeking a Key Partner Associate to support and enhance our Retail SolutionsTeam. This team consists of Subject Matter Experts (SMEs) responsible for supporting our Key Partner Management Team across all brands. The ideal candidate will have deep expertise in Supporting OEM’s, field team support,  team development, and process optimization. They will ensure seamless coordination between brand support and key partner teams, drive efficiencies within the support model, and develop team members through cross-training and performance management

Key Responsibilities:

• Subject Matter Expert for All Brands: Serve as a key expert across all brands, providing guidance and support to both internal teams and external partners
• Cross-train Team: Implement training initiatives to ensure team members are cross-trained across brands, improving flexibility and team efficiency.
• Quality Assurance: Review work to ensure proper process flow, adherence to brand-specific guidelines, and high service standards.
• Customer Support Response Times: Ensuring that support requests are handled in a timely and effective manner
• Coordination Between Brand Support and Key Partner Teams: Act as a central point of coordination between Brand Support and Key Partner Management teams, facilitating communication and collaboration to support business objectives.
• Employee Development: Coach and mentor team members, providing ongoing feedback and support to promote professional growth and development.
• Identify Efficiencies in the Support Model: Continuously evaluate and identify opportunities for process improvement, driving efficiencies and improving service delivery.

 Key Competencies

• Process Management: Strong understanding of how to implement standardized processes.
• Communication: Ability to clearly communicate expectations, processes, and brand-specific information to team members.
• Problem-Solving: Ability to efficiently resolve issues, escalate when necessary, and continuously improve processes.
• Customer Experience: Communicate effectively with customers to advocate customer needs and initiate resolution
• Knowledge: Completion of ongoing SafeGuard and Department education competencies
• Industry Knowledge: Maintain awareness and understanding of current industry trends and technology.

 Essential Functions:

• Provide exceptional service and daily support to designated clients on programs, products, services and initiatives
• Manage responses to program related and process inquiries from clients, dealers and consumers and from other internal departments
• Providing any communications needed to keep the Clients inform on a regular basis 
• Fosters strong relationships with internal colleagues (e.g. Brand Partners, Sales/Training, IT, Legal etc.) 
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Meet and understand department productivity, quality standards, and product knowledge
• Support team members by establishing effective interpersonal relationships, and cross-functional partnering
• Communicate effectively with customers, advocate customer needs and initiate resolution
• Ability to effectively interface with external business partners, dealers, and sales teams to fully optimize Dealer retail solution platforms to achieve mutual business objectives of Safe-Guard and our business partners.
• Train, support, and optimize Dealer FI departments across all retail solution platforms 

Qualifications

• Bachelor’s degree in Business, Communication, Business, or a related field; (or equivalent work experience).
• 3+ years of experience in shared services, operations, or a similar role 
• Proven experience in support management, preferably within a multi-brand environment.
• Ability to manage cross-functional workflows and improve operational processes.
• Experience with internal software – e.g. Salesforce, Concur
• Experience with Dealer Software – e.g. DMS, Menu, Online Retail, Digital Retail
• Excellent problem-solving and process optimization abilities.
• Excellent interpersonal, communication, and presentation skills, with the ability to influence stakeholders at all levels.
• Ability to work independently and handle complex projects in an exciting and fast-paced environment
• Proficiency in MS Office (Word, Excel, PowerPoint) 
• Up to 50% travel 
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

#LI-Remote

Growth Potential:

At Safe-Guard, your career is what you make it. We're looking for energetic, entrepreneurial, and empathetic individuals who are ready to take their careers to the next level. Here, you'll have the freedom to explore new ideas, push boundaries, and make an impact from day one.

We believe in empowering our team to take ownership of their success, and we offer the resources and support to help you grow. Whether you're passionate about developing strong customer relationships, leading innovative projects, or driving new business, you'll find opportunities to challenge yourself and advance your career.

With a culture that encourages continuous learning and personal development, the possibilities for growth are limitless. If you're looking for a place where your contributions are valued and your career can grow, join us at Safe-Guard Products International, where your potential knows no bounds.

 Company Benefits:        

• Medical, Dental, and Vision Insurance         
• Flexible Spending Account
• Health Savings Account 
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More! 

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.