Customer Service Representative - (ZR_20148_JOB)

This is a remote position.

Responsibilities:

• Book calls into the company’s system using Service Titan software
  
• Perform heavy data entry tasks across multiple systems
  
• Participate in an on-call rotation, including one night per week (8 PM to 8 AM) and every other weekend
  
• Monitor emails during on-call shifts for service partner emergencies
  
• Dispatch technicians for after-hours emergency calls from service partner members
  
• Utilize G Suite for various administrative tasks
  
• Manage customer information and maintain accurate records
  

Requirements

• Excellent customer service skills with a focus on phone-based support
  
• Strong data entry skills and ability to work with multiple software systems simultaneously
  
• Familiarity with Service Titan software (preferred but not required)
  
• Proficiency in G Suite applications
  
• Excellent written and verbal communication skills in English
  
• Reliable internet connection and quiet work environment for home-based work