Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule: 40 hours per week, Mon - Fri 9 AM- 6 PM (UK time)(5:00 PM - 2:00 AM Manila TIme) includes 1h unpaid break.

About Us:

The company is committed to delivering exceptional customer experiences. We specialize in providing high-quality support, ensuring that customer inquiries are addressed efficiently and professionally. As we continue to grow, we’re looking for a Customer Service Representative who is proactive, customer-focused, and detail-oriented to join our team.

Key Responsibilities:

✅ Respond to Inbound Enquiries

Promptly handle customer inquiries via phone, email, and chat.
Provide accurate and detailed information about products and services.
Address customer concerns with professionalism and resolve issues efficiently.

✅ Lead Nurturing

Follow up with potential leads to guide them through the sales process.
Build strong relationships with prospective customers to drive engagement.
Deliver personalized support to increase conversion rates.

✅ Reporting & Analysis

Maintain accurate records of customer interactions.
Generate weekly reports on inquiries, responses, and outcomes.
Analyze trends and provide insights to enhance customer engagement.

✅ Customer Relationship Management

Keep customer information updated in the CRM system.
Ensure accurate tracking of interactions for future reference.

✅ Feedback & Continuous Improvement

Gather customer feedback and share insights with internal teams.
Recommend improvements to response processes and customer nurturing strategies.

Requirements

Excellent communication and interpersonal skills

✔ Strong listening skills and attention to detail

✔ Ability to analyze data and generate reports

✔ Experience with CRM software, spreadsheets, and Google Sheets

✔ Patience, empathy, and a proactive problem-solving approach

Benefits

Independent Contractor Perks:

HMO Coverage for eligible Locations
Permanent Work from Home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_20137_JOB

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