Junior Support Specialist with English (remote in Poland)

Profitroom - Empowering hotels directly

• Handle our English-speaking customers’ requests via e-mail and live chat (occasionally via phone) with the highest level of customer service.
  
• Dealing with technical issues reported by our customers (including a technical analysis of the configuration of Profitroom's products).
  
• Represent the company while interacting with our customers and partners.
  
• Cooperate internally with other company departments to resolve customers’ queries.
  

Requirements

• Excellent command of Polish and English in both speech and writing.
  
• Experience in a similar position, customer support, or other related roles.
  
• Empathy and passion for helping others - you look for opportunities to exceed customers' expectations.
  
• Patience and ability to work under time pressure - we want to help our customers as smoothly as possible.
  
• Proficiency in using the computer (typing, quickly navigating between different tools).
  
• Ability to explain complex functionalities in an understandable and easy way.
  
• A team player attitude - you’ll collaborate within the team to serve our customers.
  
• Open mind and willingness to learn new things constantly and adjust to changes.
  

Nice to have:

• Previous experience in the hospitality industry.
  

Benefits

• Contract Enhancements: earn between 6000 PLN to 7200 PLN on a B2B contract or between 5000 to 6000 PLN gross for Contract of Employment
  
• Enjoy Work-Life Balance: Embrace a fully remote and flexible work environment.
  
• Explore the World: Avail annual 'Work with Us, Travel with Us' vouchers.
  
• Grow Your Skills: Access to English foreign language classes along with a dedicated team development fund.
  
• Stay Healthy: Benefit from co-financed life and medical insurance, and access sports facilities.
  
• Take Time Off: Get 26 days off with a Contract of Employment and 24 days off with B2B contracts.
  
• Share hospitality: Take 2 extra days off (annually) for CSR activities.
  
• Join Celebrations: Participate in company retreats, events, and wedding & baby packs, benefit from our employee referral program.
  
• Transparent Culture: Experience a flat hierarchy and open communication channels for transparency.
  

Recruitment process:

• Intro call with the Recruiter (up to 45 minutes)
  
• Role and Team fit interview with Hiring Manager and Team Leader (up to 60 minutes)
  

We deliver leading SaaS technology and marketing services to give hoteliers the tools to increase revenue performance, bookings and efficiency, while providing their consumers the best services and experiences.