Customer Service Representative

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Customer Service Representative (CSR) will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs.

Our client is the #1 job site worldwide, with over 180 million unique visitors per month. They give millions of target applicants free access to jobs in every sector. They are truly passionate about helping companies hire the best talent and being able to offer the best opportunity for job seekers to get hired. 

Training for this position will be completed in the office in Limerick. First three months are required to work from the office. Following this there will be an the option to work on a hybrid basis or work from home/office.

Job Requirements:

• Review and compare job advertisements with resumes according to set out guidelines.
• Moderate the quality of job advertisement and resume separately to ascertain the suitability against the specifications of the job advertisement and by effectively recognising and problematic patterns and/or “red flags”
• Collaborate with moderators via chat to help resolve difficult issues or need assistance with language translation
• Analyse resume and identify scams, spam, and other low-quality content and decide how to handle these issues.
• Suggest ways to improve our products and internal tools
• Help define the policies that guide company-wide quality decisions
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Ability to accept and embrace changes within the current business environment

Qualifications:

• 1+ years of experience in customer service required, degree or appropriate education may be substituted for experience
• Stable work history
• Professional appearance
• Strong detail orientation and excellent communication/listening skills
• Strong communication skills and 100% fluency in verbal and written English is a must for this role - any other additional language is a plus
• Demonstrated passion for excellence
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Ability to type a minimum of 30 WPM
• Be a team player
• You must be eligible to work in Ireland on a full time basis and have the appropriate valid documentation.

Our unique approach means we’re looking for unique people. The foundation of our business is built on transparency, collaboration, and a deep desire to make things better. So if you’re ready to join a team of smart, highly-motivated individuals, and this feels like this position is a good fit, please apply! We can’t wait to hear from you.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.