People & Engagement Specialist

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The People & Engagement Specialist will report directly to the Director of Diversity, Equity, Inclusion, and Engagement. This role is responsible for implementing, promoting, and driving participation in programs that enhance Team Member engagement, foster an inclusive workplace, and promote the company's values and Team Member Value Proposition to drive retention and a strong workplace culture.

Essential Job Duties and Responsibilities

• Oversee internal engagement platform to ensure maximum reach to Team Members with timely and relevant employment information, facilitate connection and participation in culture and employment initiatives, and drive greater retention and engagement across the business. (25%)
• Create and manage programs that foster a positive workplace culture, improve employee engagement, and align with organizational values and the Team Member Value Proposition, such as Team Appreciation Day, Shack Gives Back volunteer activities, Support Center Shacktivities, and new hire onboarding. (25%)
• Develop and implement recognition programs to foster a strong culture of appreciation, including service anniversary programs and rewards for Team Members who embody Shake Shack’s values. (20%)
• Support Employee Resource Groups (ERGs) by advising on strategies and business plans, assisting with event planning that promotes cultural awareness or employee engagement, and tracking contributions and impact on inclusion, engagement, and workplace culture. (20%)
• Administer and analyze engagement surveys, pulse surveys, and feedback tools. Support Shack and Support Center leaders with survey results and partner to identify creative solutions for a more engaged and inclusive workplace. (10%)

Minimum Qualifications

Education & Experience

• Education: Bachelor’s Degree or equivalent experience
• Work Experience: 2-4 years of related experience
• Supervisory Experience: Not Applicable

Skills & Competencies

• Excellent verbal and written communication skills
• Creativity in ideating and managing engagement initiatives
• Strong organizational and project management skills
• Ability to work with and influence a wide variety of stakeholder groups
• Analytical skills to interpret employee data and provide actionable recommendations
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

Preferred Qualifications

• Prior experience in a hospitality or retail environment
• Experience managing engagement or inclusion initiatives
• Experience with Qualtrics or other survey tools

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.