Account Manager - BSG Middle Market

Crum & Forster Company Overview:

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2023 Great Place to Work^® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Account Manager - Middle Market Solutions

Job Description 

Job Description Summary 

BSG is looking for a professional initiative-taker and resourceful team player, who truly adds value to the underwriter desks they support, through proactive communication, strong organization skills and a collaborative underwriting mindset. With deep knowledge of company tools, rating methods and business unit goals, this individual serves as the backbone of the underwriting team easing efficient workflow to ensure internal and external deadlines are duly met. Knowledge of state rules a plus. With a strong ability to market face externally and manage agency communication effectively, this individual truly helps create ability on the underwriter’s desk by taking on various tasks, both process and underwriting related.

Competent in all phases of the following areas: Business Unit specific product lines and coverage, knowledge of underwriting support processes/procedures/workflows, and an awareness of local Business Unit Strategy. In addition, manages relationships with agents & wholesalers, as well as peers and business partners. This position may need to be available for agency visits. Responsible for managing assigned work and resolving potentially conflicting priorities in collaboration with their leader. 

What you will do for C&F: 

Accountability/Responsibility 

• Responsible for active partnerships with Underwriters to proactively support the underwriting desk and account portfolio for renewals and new business policies
• Examines documents such as application forms, inspection reports, insurance maps and past claims to determine degree of risk from such factors as applicant financial standing, business operations, loss experience, and value and condition of property, inventory and equipment
• Accountable for identifying/gathering the relevant account information required to quote and/or bind the policy

Customer Service 

• Manage and prioritize the end-to-end process within SLAs for all policy/quote set up, ensuring Underwriters are kept informed in a prompt manner

• Communicates with brokers/agencies, wholesalers, and internal departments. (i.e., researches and resolves issues, responds to inquiries and questions).
• Coordinate with Operations Specialist to update internal systems and complete rating.
• Prepare quotes for UW by reviewing exposures and experience rating, updating account information, rates and adjusts the price as requested
• Provides information for regulatory compliance (i.e., statutory filings, proof of insurance, certificates)
• Participates in projects/assignments as requested
• Ensures accurate and timely servicing and billing of accounts
• Perform other duties as assigned. 

Accuracy 

• Manages the accuracy of account documentation (i.e., quote proposals, agreement letters, reinsurance contracts, collateral agreements, policy changes, endorsements, cancellations, etc.)
• Complete Peer Review of work that are used in the underwriting/pricing exhibits (i.e., exposures, experience rating, profit and loss analysis, expense models, etc.)

What you will bring to C&F:

• 5-7 years insurance experience related to rating, quoting, and issuance of P&C Insurance is preferred.
• Bachelor’s degree preferred but not required Proficiency in using various pricing tools
• Proficient in interpreting Loss information
• Proficient in Microsoft Office applications, Word, Excel, and Outlook
• Strong property knowledge a plus
• Independently able to assign class codes, handle bureau criticisms Continuous improvement mindset
• Demonstrates ability to access a situation promptly and take appropriate action 
• Able to meet standards set by manager and able to set high standards for self
• Capable of working across complex organizations 
• Effective communication skills, both in person and virtual
• Comfortable with change
• Demonstrates ability to perform in a business professional manner with a positive attitude
• Demonstrates the ability and drive to seek development opportunities
• Ability to follow guidelines and best practices, and innovate, with an emphasis on quality and customer service

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $43,800 to a maximum of $84,400. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

• Flexible work arrangements.
• Competitive compensation package.  
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental & vision. Our Wellness programs focus on your family’s complete wellness, including your physical and mental wellbeing
• A core C&F principle is that you manage your career. To support your development, we have a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training available to you.
• A dynamic, ambitious, fun and exciting work environment.
• A spirit of social responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving.

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