Major Account Manager

About the role

As a Major Account Manager (MAM), you’ll be responsible for our top shipping clients to ensure success by driving growth within an assigned portfolio of managed accounts, retaining volume, and managing customer satisfaction. The role works directly with personnel from the United States Postal Service, other channel partners, product marketing, engineering, and other personnel to ensure client satisfaction and retention.

This position is remote.

Travel requirements: 

• 50% travel required.

Compensation: For candidates in New York, New Jersey and Connecticut, the base salary is $105,000+ plus $40,000 commission variable (at 100% annual attainment). 

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 💰Competitive Compensation Packages 

About the team

The Major Accounts team manages all accounts with a ShipStation “Enterprise Plan” designation.  This included all of our top revenue generating accounts as well as accounts that upgrade to receive “white-glove” service.  This team onboards and retains our most valuable cohort of merchants.

What will you be doing?

1. Manage a strategic book of business.

• Annually increase portfolio revenue.
• Prepare an annual plan for each assigned managed account to grow USPS volume.
• Conduct quarterly SBR’s with assigned managed accounts.
• Introduce new technologies products and features.
• Increase the profitability of each account
• Take ownership of the customer experience post-sales.
• Identify growth opportunities within client base.
• Develop multi-layered relationships in each account.
• Understand and align with the growth plans of the business. 

• Act as the key point of contact (POC) for assigned customer’s day-to-day needs. 
• Provide customer profiles to executive management. 
• Effectively negotiate issues that may arise to retain and grow the volume. 

• Be a product expert and communicate the value in new products/features and to assigned accounts.
• Stay abreast of industry news, innovations, trends, and best practices. Communicate and make recommendations that fit the business needs of each assigned accounts.

What are we looking for?

• Bachelor’s degree preferred.
• Minimum of Four (4) years’ field sales experience required.
• Minimum of Two (2) years’ relationship management experience.
• Excellent verbal and written communication skills.
• Strong professional presence; comfortable working with C-level.
• Strong customer relationship management skills.
• Strong analytical and organizational skills.
• Proven ability to be a strategic problem solver.

What will make you stand out?

• Small parcel shipping and/or eCommerce industry experience desired.

The Tech

• Salesforce.com
• MS Office

What do we offer?

• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🏢 Attractive HQ in the heart of central Austin, Texas.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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