Localization Manager

The Localization Manager will play a key role in supporting Figma’s mission to help make design accessible to all. This role is highly collaborative and cross-functional; working across GTM, Product, Design, Engineering, Global Marketing, and with multiple outside vendors to develop, optimize, and implement processes that scale. You will also be a key contributor in defining our localization strategy as we grow, and continue to bring Figma to new markets across the globe. 

This is a full time role that can be held from one of our US hubs or remotely in the United States

What you'll do at Figma:

• Own the day-to-day localization processes and outputs. You’ll be responsible for scaling localization and implementing efficient and scalable end-to-end localization frameworks for multiple products across a range of diverse content types (case studies, blog posts, video, audio, OOH) across global markets
• Project manage end-to-end localization/transcreation project(s), ensuring smooth and scalable work across internal and external team collaboration
• Understand and communicate localization efforts needed for new market entry, including coordinating across several departments timelines and workback plans needed to hit all deadlines 
• File, review, prioritize, and supervise the resolution of bugs that affect localized content quality and functionality
• Analyze current pain points in workflows, quality control, tools in order to provide recommendations, and implement scalable solutions for improvement
• Develop strong partnerships with our localization vendors and internal stakeholders
• Test possible AI tools and additional translation/transcreation technologies to enable the team’s strategic goals
• Research and make recommendations for areas of expansion

We’d love to hear from you if you have:

• 6+ years of proven experience working with global language localisation in a fast-paced role, with accountability for delivering projects with multiple components and multiple partners and collaborators
• A strong understanding of localization methodologies and TMS technologies; experience working with Smartling a plus
• Outstanding communication skills, both written and verbal; with the ability to build strong relationships across cultural and geographic lines
• Excellent project management skills for producing customer-facing content; including for marketing, customer support, and/or digital products
• LQA experience, including bug fix validation
• Previous vendor management experience, including budgeting, contract negotiation, and driving day-to-day communications 
• A strong understanding of localization methodologies and TMS technologies - experience working with Smartling is a strong plus

While it’s not required, it’s an added plus if you also have:

• Experience in SaaS, Tech or Design
• Fluency in more than one language, Spanish highly preferred  
• Experience working at a global start up or scale up company  
• Accustomed to working at pace, can quickly connect the dots across projects and multi-task to successfully drive outputs
• Experience working with a CMS and design tools (like Figma!)
• Ability to research and make recommendations for areas of expansion
• Based in New York or East Coast preferable