Specialist, IT support (remote)

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As an IT Support Specialist, you will offer remote support by handling tickets related to application and hardware issues. Your role includes training users on IT tasks and resolving standard tickets independently, while seeking guidance from supervision for more complex situations. You will collaborate with global IT teams and external support to resolve challenging tickets. Additionally, you will assist internal and external users through phone, chat, and email, troubleshooting and diagnosing issues with equipment, software, and network systems. Your responsibilities also include managing user accounts, computers, and network resources in Active Directory (AD), as well as overseeing security and email group administration.

What you will do

• Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support)
• Resolving incoming client and personnel IT queries remotely via phone or ticket
• Administration of user accounts, computers, network resources, and management of security and email groups in Active Directory (AD)
• Provide technical support to both internal and external end-users which includes diagnosing, troubleshooting equipment, systems, software and wireless network systems.

What you bring

Experience

• Minimum of 2 years of experience in IT support or related roles, with at least 1 year in an IT service desk or customer-facing IT team
• Strong customer service mindset with good troubleshooting and communication skills
• Experience working with multinational corporations (MNCs) that utilize a centralized governance model is strongly preferred
• Proficiency in English is required; proficiency in other additional languages are a plus
• Capable of working 12-hour shifts remotely, four days a week (including weekends), to support a 24/7 IT service desk.

Personal competencies

• Quick learner
• Strong team player
• Ability to work effectively under pressure
• Efficient in task execution. 

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.