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Customer Training Manager (m/f/d) - North or South of UK

Remote: 
Full Remote
Contract: 
Full time
Salary: 
77 - 77K yearly
Work from: 
United Kingdom

EGYM logo
EGYM Health, Sport, Wellness & Fitness SME https://egym.com/
201 - 500 Employees
See all jobs

Job description

Your daily workout
Do you love being in direct contact with our customers and supporting them with learning not only how to use but everything about our EGYM products to ensure success? Do you enjoy working in an international and fast-paced environment where customer orientation is a top priority? As part of our Customer Success Team, you will perform a key role in the Customer Training area in helping our customers to understand and use our products in the best possible way. Take your chance and apply now! 

  • Training: You conduct our EGYM Smart Strength and Smart Flex product training sessions and ensure that all studio owners and employees are up to date with our products
  • Guidance: You lead your customers to success with EGYM hardware and software solutions by being the main point of contact for Training related questions and show them how to get the best results from the EGYM products
  • Analysis: You analyse the training needs of our customers on site and are responsible for the implementation of the training
  • Collaboration: You form a tandem with the regional Concept Consultants and coordinate the integration and optimisation of the products and concepts at the customer's site together with them
  • Innovation: You support the planning, preparation and implementation of our EGYM Campus training in our partner studios
  • Optimisation: You will work closely with our CSM team (Customer Success Management) to ensure you understand the needs of the customer, every training session meets these needs and ensure maximum success of the products in their studios 
Your fitness level
  • Qualification: You have completed training or a degree in the field of Sport/Exercise Science and/or have specialist knowledge of Physiotherapy or Personal Training (minimum Level 3)
  • Professional Background: You have at least three years of experience in the fitness industry and have been in regular contact with customers
  • Training Skills: you are experienced with conducting training on a gym floor or group exercises 
  • Presentation Skills: You identify with innovative products and are prepared to present them in the form of lectures or direct sales of training courses
  • Drive: You enjoy working with customers in your field to bring new products to market.
  • Ambition: You want to take the next step in your career and represent a product with which you can change the fitness market for the better
  • Language Skills: You are fluent in English

Your training goal for your first 6 months
  • EGYM Knowledge: You will acquire the necessary specialist knowledge independently and with the support of colleagues and are prepared to start holding training sessions autonomously 
  • Process Training: You will regularly attend training sessions with your colleagues, thereby getting to know the daily operations of a Customer Training Manager (m/f/d) at EGYM and successfully learning the different procedures for yourself
  • Ownership: You will be introduced to your customer base and will independently conduct the first training and presentations to ensure success of implementing EGYM products to the studios 
  • Efficiency: You will be able to organise your working day successfully as well as purposefully and know how to use all the relevant tools for you and your customers' benefit 

The equipment we provide
  • Culture: Join our successful team of the innovation leader in the fitness and health industry 
  • Growth Company: Be part of a fast-growing, and solid-financed German technology company aiming to lead the digital transformation within its industry 
  • Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve 
  • Discounts: Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
  • Health insurance: Benefit from our offered health insurance package covering e.g. core or dentist cover 
  • Fit & Healthy: Subsidised membership in a fitness, health or yoga club up to GBP £40
  • Work Life Balance: Enjoy 25 days of vacation per year
  • Company Equipment: Enjoy an attractive company package including company car, home office, laptop and mobile phone
Contact Information
Please upload your application documents (CV, relevant certificates, salary expectation, earliest possible starting date) in PDF format, quoting ID#1539.

Contact: Jana Fakesch

For further information: https://career.egym.com/
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About us
Become part of EGYM!

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being. 

EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.
 
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Required profile

Experience

Industry :
Health, Sport, Wellness & Fitness
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Sales ManagementPresentation TrainingTraining AnalysisProduct KnowledgeCustomer Success ManagementSmall Group InstructionDemonstration Skills

Other Skills

  • Coaching
  • Sales Acumen
  • Organizational Skills
  • Teamwork
  • Communication
  • Problem Solving
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