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Technology Support Analyst

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)

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CommonSpirit Health XLarge https://www.commonspirit.careers/
10001 Employees
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Job description

Overview:

Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.

 

CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services.  CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.

 

CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.

 

CHI St. Alexius also provides you with the quality care you provide to others. We care about our employees well-being and offer benefits that complement work/life balance.

We offer the following benefits to support you and your family: 

  • Care@Work program supporting any child care, pet care, or adult dependent needs 
  • Employee Assistance Program (EAP) for you and your family 
  • Health/Dental/Vision Insurance 
  • Flexible spending accounts 
  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 
  • Adoption Assistance 
  • Paid Time Off (PTO) 
  • Tuition Assistance for career growth and development 
  • Matching Retirement Programs 
  • Wellness Program
Responsibilities:

CHI St. Alexius is looking for a Full Time Technology Support Analyst. This is a remote position supporting the St. Alexius facility in Bismarck, North Dakota. 

 

This position is responsible for successfully supporting the Supply & Service Resource Management (SSRM) applications, including the ERP system, in accordance with CommonSpirit Health-wide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the
customer value.

 

What You'll Do:
1. Utilizing documentation and procedural standards, this position is responsible to maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis.
2. Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add.
3. Lead implementation of new facilities within ERP system, ensuring appropriate data migration,end-user training, and adherence to project milestones. Assess the degree of change management required to meet technology and business goals. Work collaboratively with facility materials management and other functional leaders. Manage the site resources jointly with facility management to ensure tasks are completed as scheduled.
4. Services as a resource for troubleshooting and resolving issues related to SSRM technology
5. Electronic data interchange (EDI), works with trading partners to resolve any operational issues,
coordinate and test all EDI implementations with EDI partners, analyze current implementations,
make recommendations for improvement. Process and monitor all inbound/outbound documents.
6. Review and test upgrades, and added functionality in order to support CommonSpirit Health ERP.
7. Develop reports, analyze data, update data for ERP system
8. Develop and train ERP end-users across CommonSpirit Health
9. Perform functional process analysis to ensure site processes reflect workflows required by Lawson,
and work with other functional teams, i.e. A/P technology team, to modify and document processes
to form standard operating processes and documentation practice.
10. Acts in an independent manner with minimal supervision, while maintaining high quality standards

Qualifications:
  • 4 years of Supply Chain ERP experience and graduation from a four year university OR a combination of equivalent education and experience
  • Proficiency in the Lawson ERP system
  • Proficiency in a variety of data analysis programs including Microsoft Access and Excel
  • Ability to work successfully in a matrix environment,
  • Experience manipulating large data sets and an appreciation of data integrity issues
  • Demonstrated team leadership and facilitation skills
  • Strong background in reporting along with enterprise reporting business experience
  • SQL experience preferred

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Reporting
  • Microsoft Excel
  • Team Leadership
  • Communication

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