Critical Incident Coordinator

ComPsych ® Corporation is the world’s largest provider of mental health services and GuidanceResources ® for life . Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources ® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Job Summary

This position is responsible for coordinating US based critical incident response requests due to critical or significant events at the workplace affecting site employee’s productivity and/or level of functioning.

Primary Responsibilities

• Consults with customers regarding best practices for critical incident response.
• Triages and coordinates time sensitive requests utilizing network providers.
• Responds to after-hours requests on rotating basis by being on-call for 1 week, approximately every 5 weeks.
• Follows-up with customer on all service requests to ensure service satisfaction.
• Maintains documentation for all service requests and their disposition.
• Submits providers’ invoice for services to Accounting in a timely fashion.
• Other duties as assigned.
  
  

Job Qualifications

• Bachelor's Degree in Counseling, Psychology or Social Work required, MA preferred
• Flexibility to be on-call 24/7 for 1 week at a time, approximately every 5 weeks.
• Excellent communication skills
• Excellent organizational skills.
• Ability to foster good working relationships with network providers.
• Commitment to quality.
  
  

Benefits And Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases
  
  

EEO

ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.