Analyst III, Epic

2000 16th St, Denver, Colorado, 80202-5117, United States of America

GENERAL PURPOSE OF THE JOB

We are seeking a highly skilled and experienced Epic Analyst III to join our dynamic healthcare IT team. The successful candidate will be responsible for providing expert-level support and leadership in the implementation, optimization, and maintenance of our Epic systems. They will collaborate closely with stakeholders to understand business needs, translate requirements into technical solutions, and drive the successful delivery of Epic initiatives. The Epic Analyst III will serve as a subject matter expert in their assigned Epic module(s) and play a key role in enhancing system functionality, efficiency, and usability.

The role of an Epic Analyst III is to partner with our teams to improve user experience, increase usage of our tools to improve patient care, and grow our community connect, value-based care, and ASC customer footprint. 

This role entails partnering and regularly communicating with product architects, fellow build analysts, trainers, technical analysts, leadership, release-cycle managers, project managers, comms, legal, compliance, and privacy, as well as our customers.  The expectation of an Epic Analyst III is to have in-depth experience in their areas of expertise to provide best practice guidance after researching and validating assumptions during the scoping phase, defining build requirements, seeking required internal approvals, building, testing, demoing, and training the trainers. 

Beyond large product enhancement projects, an Epic Analyst III will also be involved with performing day-to-day maintenance of the Epic system, defect fixes, Epic upgrades, customer implementations, and onsite travel to customers when research or support is needed.  The ideal candidate will use their knowledge and experience to solve problems, mature our product, make data-driven decisions, be self-disciplined with time management and deliverables, be an effective communicator, willing to share and document knowledge to help develop analysts I & II, and thrive in a rapid and primarily remote environment.

General Information about the Epic CKD Team:

DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), to offer CKD EHR by Epic to nephrology practices and other related specialties.  CKD EHR also offers ASC and OBL workflows utilizing EpicCare Ambulatory tools for practices that perform dialysis access-related procedures. The goal of CKD EHR is to grow our customer base, improve user satisfaction, support value-based care initiatives, aid in revenue cycle management, and improve the clinical outcomes of our customers' patients.

ESSENTIAL DUTIES & RESPONSIBILITIES

Upgrade, enhancement, and special projects work

• Support Epic upgrades in assessing needs, completing build, testing, and supporting training team with contents of change/update.
• Learn about future trends in EHR technology to support and promote high value build and functionality in areas such as Value Based Care, Regulatory programs, Integrations and Interoperability for Nephrologists and their practices.
• Work in Nova, Asana, Product Board, JIRA and other tools to document build steps and statuses
• Work with end users and SMEs to understand enhancement and optimization requests
• Research, design, build, and testing of workflows and enhancements
• Documenting and migrating build

Implementation support

• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
• Support users and training team with build fixes and responding to questions about workflow design
• Implementation support for new practices and new modules
• Documenting and migrating build
• Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
• Engaging with third parties to define, build, test, and troubleshoot integrated workflows

Incident and request resolution

• Monitor ServiceNow for incidents and requests assigned to team
• Follow-up with requesters as needed for additional information
• Update status and document notes and resolution
• Manage team-owned workqueues and error logs
• Some on-call responsibilities for urgent issues
• Management of workqueues and error queues
• Documenting and migrating build

Mentoring and training of other Epic team members

Other duties as assigned.

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

Required

Bachelor’s Degree

Proficiency with the following tools:

• Epic tools such as Nova and Sherlock
• Product/Project Management tools such as Asana, Product Board, JIRA/Confluence
• Microsoft Office products

Professional Billing Knowledge:

• SFTP Experience
• Knowledge of Clearing House Integration
• Knowledge of professional billing best practices
• Payer and Payer Plan

Minimum of 8 years of building experience as an Epic Build Analyst

Skillset:

• Strong technical proficiency in Epic application build, configuration, and maintenance, with expertise in one or more Epic modules.

• Demonstrated ability to lead complex projects and initiatives from conception to completion, with a track record of delivering high-quality, scalable solutions on time and within budget.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to effectively prioritize and manage multiple tasks and deadlines.
• Exceptional communication, interpersonal, and leadership skills, with the ability to collaborate effectively with diverse stakeholders at all levels of the organization.
• Strong commitment to customer service, with a passion for delivering value-added solutions that enhance patient care and operational efficiency

Two or more of the following Epic Build Certification(s):

• Epic Professional Billing Claims (required)
• PB Admin
• Cadence/Prelude
• HIM

Preferred

Master’s Degree

Knowledge and experience in the following areas:

• Epic Community Connect
• Nephrology and kidney care

Project scoping and management

Project Management Certification (PMP or CAPM)

TRAVEL AND TIME REQUIREMENTS

Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training

Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues

Language Skills

Fluent in the written and verbal skills necessary to successfully perform the essential functions of the position.

ADA

DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Work Environment

Level III – Moderate noise (e.g., business office with computers or printers, light traffic).  No required tasks involved greater exposure to blood, body fluids or tissues than would be encountered by a visitor.  The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

Visual Requirements

Vision adequate to perform the essential duties/responsibilities of the position.  May be required to demonstrate the ability to differentiate colors on a test strip.

Physical Demand

Physical requirements can vary.  These must be reviewed with management.  However, in general, the position requires the following activities:

• Ability to lift a minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit stoop, walk, stretch, reach, and use full range of body motions.
• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-KM4

Applications are accepted on an ongoing basis.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.