Contract Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Contract Manager at Genesys, you play an integral part of the Legal team responsible for reviewing, drafting, editing and negotiating a variety of agreements. You will manage processes and help build a strong collaborative relationship with cross-functional teams. With a curious mindset, you'll continuously seek innovative solutions to enhance our processes and drive efficiency.

Your ability to work proactively and independently (or with minimal guidance) under tight timeframes will be essential as you manage contracts in a dynamic environment while maintaining the highest standards of professionalism and integrity.

This position will be remote and be supported by the U.S-based Genesys Legal team.
 

Responsibilities:

The primary responsibilities for this role include (but are not limited to):

• Provide outstanding client service to internal stakeholders, including Procurement and internal business clients, pursuant to Genesys policies.
• Independently, or with minimal guidance, review, redline, draft and negotiate a variety of vendor agreements, including MSAs, SOWs, and NDAs with efficiency and accuracy.
• Negotiate, review and draft a variety of technology related agreements, including but not limited to software license, cloud subscription, evaluation and other license agreements.
• Ability to work effectively in a fast-pace and complex environment with a high degree of collaboration, including working directly with the Procurement organization and other non-legal personnel on contracts and other matters.
• Develop responses and propose alternative terms or language as needed.
• Manage contract approvals and triage CLM requests.
• Ensure compliance with Genesys policies, playbooks, guidelines.
• Special projects and other duties as requested.

Qualifications/Skills Desired and Preferred:

• University degree or equivalent required.
• 5+ years of experience in negotiating and drafting contracts.
• Negotiation skills that include the ability to explain company positions and policies effectively.
• Ability to manage multiple projects simultaneously and prioritize tasks in order to complete projects accurately, on schedule, and with minimal supervision.
• Highly responsive, sense of urgency, and ability to work well under pressure while juggling multiple priorities.
• Strong written and oral communication skills, including the ability to collaboratively work cross functionally with internal teams including Procurement, Privacy, AI, and Security.
• Strong attention to detail, superior organizational and analytical skills.
• Strong interpersonal and communications skills to achieve impactful results with internal and external stakeholders.
• Critical and creative thinking and problem-solving skills with the ability to synthesize complex issues.
• Excellent judgment, confident and comfortable, with a strong work ethic.
• Self-starter who can immediately contribute in a challenging and fast-paced environment.
• Procurement experience is a must.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.