Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.

Job description

Job Description Summary

Job Description

Handle inbound and outbound support calls with field personnel to ensure timely service delivery
Provide field support to Field Service Engineers, BMETs and ASL. Primary point of contact for the following: Service Delivery escalation support
Manage multiple dispatching queues and ensure timely closure or escalation of all dispatches
Management of on-call schedules, exception hours
Management of quality metrics to ensure operational excellence around service delivery
Root cause escalations to identify systemic solutions
Other duties as assigned

Qualifications

Bachelor’s Degree and a minimum of 2 years of relevant OR High School diploma with a minimum of 5 years of relevant experience
Three years’ experience in a customer service environment.

Desired Characteristics

Experience in the Healthcare Field and/or Service Organization
Experience working with Diagnostic Imaging service requests, Siebel 8.1 and Cares/Mainframe
Strong and effective verbal and written communication skills

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

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