Job description

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1200+ teammates from 50+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

Service Desk Engineers are the first point of contact in any organization for resolving or escalating issues relating to hardware, software, network, and other of computer end users when they raise requests through emails, instant messages, or chats. They should be able to understand users' questions, provide technical support, and assist all staff remotely and On-Site with technology problems. Owing to the nature of this occupation, aspirants for these jobs must have excellent communication skills and technical knowledge about various technologies and solutions.

What will I be doing?

identify and suggest possible improvements on procedures.

Provide support to end users for basic computer, application, system, device, access and hardware issues.

Identify, research and resolve routine technical problems of low and moderate complexity.

Coordinate with other teams or departments to resolve user problems.

Solve technical problems remotely and on-site.

Work together with ticket platform, SLA.

What skills do I need?

Studies in Technical education related to IT management,Technical Support, Infrastructure, Networking

Previous experience is required

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Operating systems (Windows 7,10, Windows Server, Linux (Centos, ubuntu), MacOS)

Excellent communication skills

System Administration tools

Fluent English (Spanish is a plus).

Customer-oriented and cool-tempered

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

- Remote work: work from anywhere or one of our offices around the globe!*

- Flexibility: we have flexible schedules and we are driven by performance.

- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Learning & development: get access to a Premium Coursera subscription.

- Language classes: we provide free English, Spanish, or Portuguese classes.

- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!

- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!

*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!

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