Clinical Services Program Liaison, MSO

The Clinical Services Program Liaison serves as the program mediator and evaluator for all clinical matters. They will communicate directly with the vendor/facility representatives and the Ingenovis Talent Operations (ITO) team regarding pre-screenings, interviews, placement status, and coaching/performance issues for travel nurses in the program. The Clinical Liaison role primarily supports the ITO by interviewing all submitted candidates, assisting with any assessment remediation and/or performance coaching as a liaison to the vendor and facility.

RESPONSIBILITIES

• Interviews all submitted candidates for open traveler positions. Provides feedback to vendors on status

• Acts as a liaison between the client facility and the vendor to discuss performance and/or clinical concerns including pre-screenings, counseling, and terminations

• Reviews competency testing and works with the vendors to remediate as needed

• Works with the vendor and facility liaisons to ensure proper policy and procedures are followed by the traveler, as well as regulations set forth by state and federal agencies and departments

• Reviews clinical documentation as needed to ensure standards of care are maintained

• Screens candidate submittals for accuracy and experience when requested/required

• Ensures contract compliance within the tool and during traveler assignments for the ITO

• Evaluates current vendor base/traveler performance on an annual basis and relays appropriate information to the ITO Operating Managers and vendor representatives

• Upholds and maintains standards of The Joint Commission, as well as participates in on-site surveys

• Reviews and evaluates all traveler cancellation notices to collect documentation and/or remediate when needed

• Works with the ITO Operating Manager to review performance improvement activities and help to develop new strategies to propel the business

• Performs additional duties as requested by management

REQUIREMENTS AND EXPERIENCE

• Associates Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN)

• Minimum of two (2) years of experience in an acute clinical setting

• Registered Nurse (RN) with an active license

• Prior work experience in a healthcare staffing environment desired.

• Proficient in an Electronic Medical Record (EMR) desired.

• Proficient in a Vendor Management System (VMS) environment desired.

• Experience working remotely and within a team-based environment desired.

• Accuracy and attention to detail while meeting regular deadlines

• Strong critical thinking skills

• Excellent time management and multitasking abilities

• Strong customer service, negotiating and interpersonal skills

• Strong ability to qualify candidates

• Ability to work effectively in a team environment, and must handle service issues with integrity, skill, and courtesy

• Working knowledge of MS Office products

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Must have use of sensory skills to effectively communicate and interact with other employees and the public through use of the telephone, email, video conference and face to face contact

• Must have manual dexterity, visual acuity and hearing acuity to effectively use and operate office related equipment such as but not limited to a computer, copier, scanner, camera, phone, headset, keyboard and mouse

• Must be able to sit for extended periods of time at a keyboard and workstation with low periods of reaching and standing

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Ingenovis Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace.  We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws.  This policy applies to all employment practices within our organization.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Ingenovis Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace.  We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws.  This policy applies to all employment practices within our organization.

Compensation Range

Benefits include: health, dental, vision, FSA/HSA, company-paid life insurance, 401K with discretionary match, paid time off, paid parental leave, and tuition reimbursement.