Job description

Job Description Summary

GE Healthcare is offering an exciting opportunity for a Process Excellence Specialist to collaborate closely with our Delivery and Installation teams to drive significant transformation in our Magnetic Resonance (MR) business. Working within the HPM Technical Center, the ideal candidate will lead the team in significantly enhancing delivery and installation processes while effectively collaborating with Initiative leaders and Subject Matter Experts from logistics, mechanical installation, and field service teams.

This role is open to all candidates in the international region.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Responsibilities

Responsible for leading the simplification and optimization of the MR delivery and installation process improvement globally, including the following:

Identify Inefficiencies in rigging and mechanical installations processes.
Collaborate with stakeholders to develop and document standard work procedures
Create and deploy magnet connectivity standard work at the GEHC distribution warehouses and on customer sites.
Conduct KP and root cause analysis to facilitate problem solving and provide feedback to workstream owners
Maintain a customer centric focus, be a customer MRI advocate, and create value for GE Healthcare Customers
Lead various VCP projects with international zones, service, and global teams such as installations outliers analysis, He consumption control, MyInstall Digital Delivery, etc.
Oversee the CSAT process, be a customer MRI advocate, contribute to the global path to leadership program, and process improvement.
Collaborate with the service team on vendor training and building expertise

Qualifications and Requirements

Demonstrated experience in driving MR process improvement initiatives.
Strong experience in a related field such as Supply Chain, Service, or Operations.
Bachelor’s degree in a related field or equivalent required.

Desired Characteristics

Excellent communication skills: clear communicator and influencer.
Strong analytical skills with the ability to identify and implement process improvements.
Strategic thinking – ability to synthesize information into insights and turn it into actionable plans.
Demonstrated ability to collaborate, influence, and problem solve across a complex matrix.
Ability to work effectively in a matrixed and virtual team environment.
Process focused with experience in applying LEAN methodologies to solve business challenges.
Customer-focused with a strong commitment to improving customer satisfaction.
Knowledge of MRI products and installation processes.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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