Commercial Insights Program Manager

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role

We are seeking a strategic and action-oriented Commercial Insights Program Manager to support our go-to-market efforts by overseeing key initiatives that enhance Abridge’s position in the market and elevate the experience of our partners. Reporting to the Director of Commercial Insights, this role specifically will manage the day-to-day operations of Abridge’s competitive intelligence and voice of customer programs. Working cross-functionally, this role will be tasked with organizing and aligning team members across Product, Partner Success, Sales, and Revenue Operations, amongst others to achieve the various goals of each program.

What You’ll Do

• Lead Competitive Intelligence: Develop and manage Abridge’s competitive intelligence program, conducting win/loss analyses, interviews, and surveys to provide the latest market insights. Uncover and prioritize gaps in competitive knowledge for existing and future products, and create enablement assets such as battle cards, in-depth training, and company-wide updates to keep stakeholders aligned and informed.

• Drive Customer Voice Programs: Enhance existing feedback channels and design new ones across the customer journey, including surveys (e.g., NPS/CSAT), clinician feedback sessions, and other insight-collection methods. Leverage conversations from Sales and Partner Success to identify high-level trends and opportunities to improve the customer experience while supporting pre- and post-pilot evaluations.

• Integrate Insights into Product & GTM Strategy: Partner with commercial and product teams to integrate competitive and customer feedback into roadmap decision-making and go-to-market (GTM) strategy. Manage feature request workflows to ensure customer needs are represented and prioritized in product planning.

• Synthesize Trends into Actionable Recommendations: Analyze and synthesize trends from competitive research and customer feedback to support product roadmap planning, messaging resonance, marketing strategies, and customer health initiatives.

• Deliver Clear, Actionable Outputs: Translate insights from competitive and customer voice programs into clear, actionable recommendations that drive alignment and decision-making across cross-functional teams. Track the adoption and impact of delivered assets to refine future outputs.

• Document & Communicate Research: Maintain rigorous documentation of competitive and customer insights, sourced both independently and from teams across the company. Communicate findings through newsletters, reports, and presentations to ensure stakeholders remain aligned and informed.

What You’ll Bring 

• 4+ years of experience in program management, competitive intelligence, or other related field, preferably in a B2B SaaS environment

• Proven track record of successfully managing multiple projects involving numerous stakeholders while driving alignment across teams.

• Exceptional organizational and project management skills, with experience managing multiple priorities and delivering results in fast-paced environments.

• Excellent communication and storytelling abilities to convey insights in a compelling manner

• Strong quantitative and qualitative research skills with expertise in survey design, user interviews, etc.

• Ability to synthesize complex data into clear, actionable insights and recommendations, bringing clarity to the ambiguous.

• Proficiency with insights and surveying tools, as well as analytics platforms

Why Work at Abridge?

• Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!

• Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays

• Equity — For all salaried team members

• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.

• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.

• Flexible Spending (FSA) & Health Savings (HSA) Accounts

• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.

• 401k Plan — Contribute pre-tax dollars toward retirement savings.

• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees

• Flexible working hours — We care more about what you accomplish than what specific hours you’re working.

• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.

• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.

• ...Plus much more!

Life at Abridge

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.