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Partner Success Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

2+ years in partner management or customer success, Experience in SaaS or technology environments preferred, Familiarity with CRM tools, especially Salesforce, Strong organizational and communication skills.

Key responsabilities:

  • Manage partner reporting and Salesforce accuracy
  • Provide live partner education sessions and support

BizLibrary logo
BizLibrary
51 - 200 Employees
About BizLibrary
BizLibrary is a leading provider of online learning for growing organizations. Our award-winning microlearning video library engages employees of all levels, and our learning platform is a progressive catalyst for achievement. Partnered with our expert Client Success and Technical Support teams, clients are empowered to solve business challenges and impact change within their organizations. Learn more at https://www.bizlibrary.com.
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Job description

Job Type: Full-Time

The BizLibrary team is looking to add a Partner Success Manager to our Partnerships & Alliances team!  

Responsibilities
  • Administrative: management of partner reporting and maintaining accuracy of Salesforce 
  • Enablement: maintain partner enablement collateral, provide live partner education sessions  
  • Communications: oversee partner email campaigns, maintain monthly admin communication, educate partners on content/product updates 
  • Tier 1 Partner Support: monitor and triage partner inbox, resolve Tier 1 directly and manage Tier 2 cases to conclusion 

    • Qualifications
  • 2+ years of experience in partner management, customer success, account management, or a related field 
  • Experience working with partners, resellers, or alliances in a SaaS or technology-driven environment preferred 
  • Familiarity with CRM tools (Salesforce experience strongly preferred) 
  • Strong organizational skills with the ability to manage multiple projects and deadlines 
  • Excellent written and verbal communication skills 
  • Ability to analyze reports and maintain data accuracy in CRM systems 
  • Strong problem-solving skills 
  • Self-motivated and proactive in improving partner engagement and enablement 
  • Ability to present live educational sessions and communicate complex information clearly 
  • Team player with a customer-first mindset and a passion for building strong relationships 
    • Benefits:
    -Work from anywhere within the US for most roles
    -Competitive Salary 
    -Medical, Dental, and Vision Insurance 
    -Flexible PTO 
    -401K - 100% vested with ~4% match 
    -12 Paid Holidays 
    -Company Laptop 
    -Reimbursement for home office expenses 
    -Employee Referral Bonuses 
    -Short-Term and Long-Term Disability Insurance 
    -FSA & HSA Options 
    -Life Insurance 
    -Personal and Professional Development 
    -Employee Assistance Program (Mental Health) 
    -Parental Leave + baby bonus 

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Account ManagementCustomer Success ManagementSalesforceBusiness PartneringCustomer Relationship ManagementAnalyticsBusiness DevelopmentSocial Media

    Other Skills

    • Organizational Skills
    • Problem Solving
    • Presentations
    • Teamwork
    • Communication
    • Self-Motivation
    Are you interested?

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