تأسست قيود عام 2017 بهدف تسهيل الأعمال، وتقديم أفضل تجربة لأعمالهم من خلال تقديم نظام محاسبي سهل واحترافي، بالإضافة إلى حلول مالية ابتكارية لمساعدة أصحاب الأعمال على تنمية أعمالهم حصلت قيود على عدة جوائز منها جائزة: - best place to work - أفضل برنامج محاسبي سحابي2021 تعكس هذه الجوائز اهتمام قيود في بناء بيئة فعالة وابتكارية بفريق داعم واحترافي ومتمكن Qoyod was founded in 2017 with the aim of simplifying business operations and providing the best experience for their clients by offering an easy-to-use and professional accounting system, as well as innovative financial solutions to help business owners grow their businesses. Qoyod has received several awards, including: -Best Place to Work -Best Cloud Accounting Software 2021 These awards reflect Qoyod's commitment to building an efficient and innovative environment with a supportive, professional, and capable team.

Job description

About Us

Qoyod transforms how the world thinks about accounting, making conservative practices turn into bright, integrated solutions that empower accountants to become strategic decision-makers. Recognized for "Fastest Growing Accounting Solutions" in 2021 and "Best Place to Work" in 2022, Qoyod is the proof of innovation and excellence. Recognized as the best accounting solutions provider, we continue forging industry-leading partnerships that drive value creation. At Qoyod, our people are our biggest asset. We nurture a culture of teamwork, diversity, and innovation that empowers careers and shapes the future of business technology.

Job Summary

The Accounting Support Specialist is responsible for providing customer support related to accounting inquiries and services. This role involves assisting customers with accounting and technical issues, account reconciliation, and answering questions regarding invoices and payment processing.

Responsibilities

Provide customer support for accounting inquiries, account reconciliation, and payment processing.
Handle customer complaints and resolve accounting-related issues promptly and professionally.
Maintain accurate customer records, process payments, and provide account status information.
Collaborate with other teams to ensure smooth operations and compliance with company policies.

Qualifications

Bachelor's degree in Accounting or a related field.
More than 3 years of experience in accounting or customer support roles.
Proven experience working in SaaS (Software as a Service) companies.
Strong understanding of accounting principles and customer service practices.
Excellent communication and problem-solving skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in accounting software and tools, with a preference for experience in SaaS-based platforms.
Strong attention to detail and organizational skills.
Fluency in English (both written and spoken).