Nonclinical Co-Op: Information Technology

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The primary function of this position is to assist the team in a non-clinical setting. This opportunity is available to a student who seeks a challenge and wants to gain a solid knowledge and hands on experience.

This opportunity will expose you to Change Management and the IT Service Desk, with an additional focus on Knowledge Management, Incident Management, and Request Fulfillment processes. You’ll be exposed to hundreds of IT systems and services and learn about the types of issues reported to the IT Service Desk in a healthcare environment. You’ll learn the ways in which Incident Management processes make it possible to report, troubleshoot, track, and resolve break/fix issues. In Request Fulfillment you’ll learn how requests for service are handled ensuring efficient, accurate, and timely processing. Change Management will focus on ensuring that changes to the organization’s technology and services are understood, documented, tested, and approved. Knowledge Management will provide insight into the processes for capturing and sharing implicit and tacit knowledge so that it can be used to provide support and improve service efficiency and effectiveness. In addition, you’ll be included in Service Desk training and IT project meeting opportunities which will help to ensure development of technical, interpersonal, and project management skills.

This role will provide a comprehensive understanding of some of the critical processes used to implement and support IT services and keep them running smoothly.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

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OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.