Manager, Testing Delivery

Location: This is a 100% remote role open to those who reside in the AMER region. (North, South, or Central America)

About the job

Testlio is a leading quality management company. Its unique approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+ real devices. In 100+ languages. With 800+ payment methods. The company is 100% remote, with people in 150+ countries. It is female-founded; 46% of full-time people are women. Clients include Amazon, Athenahealth, Match Group, Microsoft, the NBA, Netflix, PayPal, SAP, Uber, Wayfair, and many more. To learn more, visit www.testlio.com.

The Manager, Testing Delivery oversees a team of Testing Managers, each with their portfolio of clients. The role focuses on aligning and unifying testing delivery best practices in collaboration with other leaders, ensuring teams know company standards and tools that drive the continuous optimization of Testlio’s quality services. Your leadership will ensure a great collaboration between team members and all relevant stakeholders. You’ll stand for the team's overall development by coaching and guiding your team members, assisting with setting individual goals, and evaluating performance against personal and company KPIs while ensuring that the team members have the needed resources and tools to succeed in their day-to-day work. You can learn more about the Delivery team here. 

The Manager, Testing Delivery will lead a fully remote team while conducting weekly 1:1 meetings with their teams and providing daily support on active initiatives. They will leverage deep expertise in services management and agile methodologies to support comprehensive quality strategies across a large portfolio of clients. They will have extensive knowledge of Quality Assurance, Quality Engineering, and designing Quality Strategies for enterprise-level brands. This experience will aid the mentorship of a team that supports multiple client product teams, workstreams, and stakeholders with competing priorities and unique SDLCs. Strong experience designing and architecting data-driven reports that provide actionable insights for client-facing communications is highly desirable. 

Why you'll love this job

• Channel your passion for software testing and be integral in helping our clients build amazing app experiences for users and some of the most exciting companies in the world. 
• You will oversee testing for multiple high-impact mobile and web applications across diverse industry verticals, including Healthcare, E-commerce, Retail, Finance, and Media.
• Be the trusted go-to testing expert for your clients.
• Chance to work in a fast-paced environment with a thriving business model, an experienced leadership team, and a top-tier client roster.
• Collaborate with strongly motivated and experienced co-workers from diverse backgrounds and locations.
• Opportunity to work flexibly in a distributed by-design company, be a part of our global culture, and contribute to the TestLion Pride.
• Despite the distances, you’ll love Testlio’s maniacal focus on software testing as all that we do. This job is for you if you are committed to quality as a discipline.

Why you will love being a part of Testlio

• A true sense of belonging: the TestLion Pride is a global community of like-minded people who live Testlio’s six values every day. 
• Freedom to roam: Testlio is a global company that embraces flexibility while setting standards to help you succeed in a remote environment by having clear expectations for working hours and communication. We honor national holidays in your home nation and provide a generous number of days off, including personal wellness days. You can do all this while creating opportunities for Testlio's freelance network and supporting social impact programs like Ignite.
• Proven client results: Testlio’s people + software solutions expand testing coverage, improve release velocity, and contain quality assurance costs. Our unique approach (“fused software testing”) merges automated + manual testing, on-demand + dedicated resources, and quality + operations systems to unlock new levels of quality engineering value.   
• Great culture: Testlio’s is female-founded, and 46% of the population is women. Our purpose, vision, and values help drive positive mindsets and behaviors—people like working with each other and love the company's global scale. We move fast and empower people on the frontlines to make decisions and own initiatives.
• Investment in you: Testlio is a global company, and we’ve created a few benefits that are available regardless of location. In addition to paid time off, you can be reimbursed up to $300/yr for learning. You will also receive stock options and an equipment policy, with Testlio contributing to the bulk of the cost with regular equipment update intervals.

What would your day look like?

• Oversee the daily activities and operations of the Testing Manager’s team, establishing efficient workflows while fostering a positive, supportive atmosphere that aligns with Testlio’s values.
• Ensure alignment with Testlio’s recommended practices across all team members and projects.
• Monitor the quality KPIs of projects led by your team members, ensuring high standards and continuous improvement.
• Provide professional support, guidance, and coaching within a team: motivating, challenging, energizing, and empowering team members.
• Partner with other members of our Services team to build an effective Around the Sun servicing model.
• Interface with clients, helping to strategize QA within their unique product SDLCs
• Mentor new team members and support the ongoing professional development of existing teammates.
• Be a champion within the team who advocates the latest Testlio platform developments and network-related process changes.
• Understand and work within the boundaries of a project's success and financial metrics, such as margin, target utilization, NPS, and more.
• ​​Leverage your automation knowledge to challenge, guide, and mentor Testing Managers in integrating automation into the quality strategy, driving exceptional testing outcomes.
• Collect, analyze, and quantify data to produce clear and insightful reports.
• Manage ambiguity and guide the team by establishing clear priorities and timelines.
• Audit services to ensure recommended practice methodologies and KPIs are being adhered to.
• Host individual and team meetings to review the portfolio, identify areas for optimization, and report on status to Testlio leadership.

What do you need to succeed?

Technical Skills

• 8+ years of experience in quality management.
• 5+ years of quality team management experience.
• 5+ years of professional experience working with agile teams.
• 5+ years of hands-on manual testing experience.
• 3+ years experience authoring enterprise-level digital quality strategies. 
• 3+ years experience in end-to-end test automation of native and/or web applications.
• 3+ years of working in a professional managed services environment.
• Knowledge of test frameworks such as Playwright, Cypress, and Appium.
• Knowledge of CI/CD pipelines such as Github, Jenkins, GitLab, CircleCi, etc.
• Ability to analyze problems, identify practical solutions, and strategically implement them.
• Ability to create value-driven reporting underpinned by key metrics: speed, cost, and quality.
• Continuous proactive learning in Software Testing, Quality Assurance, and leadership/management.
• Knowledge of unit testing, API testing, and integration testing.
• Knowledge of payment testing is preferred.
• Understanding of AI-driven test automation and analytics tools.

Human Skills

• At least 5+ years of experience in team leadership/management - a great team player with demonstrated collaboration and leadership skills. 
• Proven ability to lead QA teams, upskill resources, and foster a culture of continuous improvement.
• Ability to analyze problems, identify practical solutions, and strategically implement them.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and influencing ability to win the confidence of individuals at all levels, both inside and outside the organization.
• Strong time management, problem-solving, task delegation, and prioritization capabilities.
• Ability to collaborate cross-functionally and build solid and productive relationships to perform effectively.
• Socially open-minded, expressing empathy and consideration for cultural differences.
• Ability to work well under pressure and in an environment of constant change.
• Flexibility in work hours to support cross-region teams.
• Experience in supporting AI-based projects.
• Experience hiring and managing a distributed team.
• Proven track record of success in scaling teams and maintaining SLAs, KPIs, and other key performance metrics.
• A data-driven approach to developing, tracking, and optimizing performance metrics.
• Self-motivated, detail-attentive, and action-driven with the ability to take initiative, execute, and follow through.

What is the Candidate consideration process?

We do our best to bring on individuals who will be excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed, we’d like you to meet with multiple people from our organization to give you an idea of who you would be working with, your role expectations, etc. Our interview process can take about 3 to 4 weeks to complete. 

• Application
• Recruiter interview
• TestGorilla assessment
• Tech Assessment
• Reference checks
• ~ 5 Hiring Manager & stakeholder Interviews
• Offer and Background check

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the DEI section of our website.