. Part-Time Voice Process Jobs for Freshers

For more information can talk to to HR- +91-8376075395

Part-Time Voice Process Jobs for Freshers: Job Description

Job Title: Part-Time Voice Process Associate (Freshers)

Job Location: Varies (Office-based/Work from Home options may be available depending on the employer)

Working Hours: Flexible hours (part-time, typically 20-30 hours per week)

Introduction
Part-time voice process jobs for freshers are an excellent opportunity for individuals who are new to the workforce and looking to gain experience in customer service or telecommunication. These positions allow freshers to develop essential communication skills, become familiar with the process of handling customer queries, and build confidence in speaking with a diverse set of people. As a voice process associate, your primary responsibility will be handling inbound and outbound calls, assisting customers, and providing solutions in a friendly and professional manner.

Key Responsibilities

1. Customer Support:
   • Answer customer calls, address inquiries, and resolve issues related to products or services.
   • Provide information to customers regarding products, services, or policies.
   • Offer solutions to customer complaints, ensuring satisfaction and a positive experience.
2. Clear Communication:
   • Maintain clear and concise communication with customers.
   • Demonstrate active listening skills, ensuring customers concerns are fully understood before providing solutions.
   • Follow standard operating procedures (SOPs) while interacting with customers.
3. Data Entry and CRM Usage:
   • Record accurate customer information and service details in the companys customer relationship management (CRM) system.
   • Update customer records, including any service requests or follow-up actions required.
   • Maintain confidentiality of sensitive customer information.
4. Handling Inquiries:
   • Manage a range of customer queries, including product availability, order status, and troubleshooting.
   • Ensure all customer issues are resolved efficiently, ensuring first-call resolution when possible.
5. Team Collaboration:
   • Collaborate with senior team members and supervisors to handle complex queries.
   • Participate in team meetings, training, and development sessions to enhance skills.
6. Meeting Targets:
   • Work towards daily, weekly, and monthly targets (e.g., number of calls answered, resolution time).
   • Consistently provide a high level of service while adhering to company guidelines.
7. Adherence to Policies:
   • Follow company policies and procedures for call handling, customer interactions, and escalation processes.
   • Maintain a professional and polite tone, even in challenging situations.

Skills Required

• Communication: Strong verbal communication skills are essential to effectively interact with customers. A clear and neutral accent is often preferred.
• Listening Skills: Ability to actively listen to customers, understand their needs, and respond appropriately.
• Problem-Solving: Ability to handle issues calmly and find effective solutions.
• Computer Proficiency: Basic knowledge of using CRM software and other office tools for documentation and customer tracking.
• Patience and Empathy: Being empathetic and patient while dealing with customers who may be frustrated or upset.
• Time Management: Ability to efficiently manage work schedules, especially with part-time roles that may have fluctuating hours.
• Multitasking: Handling calls, entering data, and following up on issues simultaneously.

Educational Qualifications

• A high school diploma or equivalent is generally required.
• Undergraduate students or individuals pursuing their degree are often encouraged to apply for part-time opportunities.
• No prior experience in voice processes is required, but customer service experience (even in a different sector) may be beneficial.

Salary and Benefits

• Compensation is usually based on hourly rates or monthly salaries for part-time employees.
• Freshers can expect competitive pay with potential performance-based incentives or bonuses.
• Some companies offer additional perks, such as flexible work hours, performance bonuses, and opportunities for career advancement.

Conclusion
A part-time voice process job is an ideal entry-level position for freshers looking to break into the customer service or telecommunication industry. With the right attitude, willingness to learn, and a strong focus on customer satisfaction, freshers can thrive in this role and use it as a stepping stone to a rewarding career in voice-based services. This job not only improves communication skills but also helps individuals develop a deeper understanding of business operations, making it a great starting point for professional growth.

For more information can talk to to HR- +91-8376075395