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Enterprise Customer Success Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Proven experience in Customer Success roles, Deep expertise in data or technology solutions, Strong understanding of data ecosystem and technologies, Experience with commercial management and renewals.

Key responsabilities:

  • Guide data teams toward better collaboration
  • Partner with customers to drive measurable ROI

Atlan logo
Atlan Scaleup https://atlan.com/
201 - 500 Employees
About Atlan
Built by a data team for data teams, Atlan is the active metadata platform for the modern data stack. It stitches together metadata from various sources (Snowflake, dbt, Databricks, Looker, Tableau, Postgres, etc.) to create a unified data discovery, cataloging, lineage, and governance experience across all your data assets, from columns and queries to metrics and dashboards. Atlan facilitates a two-way movement of metadata, bringing context back into the tools and workflows that your data team uses every day — for example, in your BI tool when you wonder what a metric on the dashboard means. A pioneer in the space, Atlan was named a Leader in Forrester Wave™️: Enterprise Data Catalogs in 2024 and was recognized by Gartner seven times in 2021, including as a Cool Vendor in DataOps and in the inaugural Market Guide for Active Metadata Management. Today, we power data democratization and AI-readiness at companies like General Motors, Cisco, Autodesk, Unilever, Ralph Lauren, FOX, News Corp, Nasdaq, NextGen, Plaid, and HubSpot. We recently raised a $105M Series C, backed by top investors including GIC, Insight Partners, Sequoia Capital India, and Salesforce Ventures. For more information, visit http://www.atlan.com/ or follow us on Twitter at AtlanHQ.
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Job description

Are you passionate about data collaboration and empowering organizations to unlock their full potential? At Atlan, we’re revolutionizing how data teams collaborate with Active Metadata Management. As an Enterprise Customer Success Manager, you’ll guide Fortune 500 companies and innovative startups to data-driven success, becoming their trusted advisor and driving measurable ROI.

Shape the future of data governance, foster meaningful relationships with industry leaders, and leave a lasting impact on the global data community. If you’re a strategic thinker with deep expertise in data and a knack for delivering results, we want you on our team!

Impact & Purpose 🎯
  • Lead the Metadata Charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution.
  • Partner with Industry Titans: Become a trusted advisor to Atlan's customers, including Fortune 500 companies and innovative startups.
  • Deliver Measurable Results: Directly impact customer ROI by helping them achieve data-driven success through effective metadata management.
  • Shape the Future: Make your voice heard! Influence the evolution of Atlan's solutions with your insights and expertise.

    • Your mission at Atlan 🌟
  • Trusted Advisor: Uncover your customers' unique needs and propose strategic solutions to maximize value from Atlan.
  • Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels.
  • Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support.
  • Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management.

    • What makes you a match for us? 😍
  • Deep Expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields.
  • Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.
  • Technical Prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt etc.
  • Strategic Mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI.
  • Commercial Management: Experience driving renewals and identifying expansion opportunities.

    • Bonus Experience 🤩
  • Data Governance & Lineage Knowledge: Familiarity with metadata management, lineage, and governance frameworks.
  • API/Integration Knowledge: Comfort with basic technical discussions about APIs, workflows, and integrations.
  • Domain Expertise: Industry expertise (e.g., financial services, healthcare, retail) to contextualize solutions.
  • Data Compliance Awareness: Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA.
  • CS Platforms: Hands-on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero.

    • Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Success ManagementData QualityData GovernanceMetadata ManagementBigQueryApplication Programming Interface (API)Snowflake (Data Warehouse)Tableau (Business Intelligence Software)CalculusGainsightData QualityGeneral Data Protection Regulation (GDPR)

    Other Skills

    • Training And Development
    • Strategic Thinking
    • Relationship Building
    Are you interested?

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