Job description

The Renewals Specialist is responsible for effectively tracking and executing contract renewals, as well as handling customer-facing quotes. This person will work closely with our Account Managers, Accounts Receivables, Operations, and Customer Success Managers to ensure proper notification and invoicing through trigger-based outreach and to protect existing revenues by proactively gathering contract details and renewal information for existing customers. Our business is a fast-paced environment with multiple projects happening simultaneously. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others. This position involves a high level of client interaction via electronic outreach, responding to emails and chats in a timely manner, as well as participating in cross-functional meetings.

To be successful in this role you must enjoy working with clients, have a background in renewals, have a strong client focus, exhibit the right communication skills, and is able to consult effectively with different internal teams.

Skills and Abilities

Ability to conduct oneself with professionalism in all situations, including in high-pressure scenarios.
Ability to work independently demonstrated excellent interpersonal, analytical, and communication skills with the ability to communicate complex renewal issues in an easy-to-understand manner.
Proven experience of being persuasive, influential, and professional on the phone.
Strong and self-confident communicator comfortable speaking with Director Level and C-Level contacts
Strong customer orientation
Strong interest in and aptitude for learning and using technology to solve problems
Strong and effective communication, presentation, organizational, analytical, and multitasking skills
Detailed-oriented and thorough
Ability to effectively collaborate with a variety of audiences
Customer satisfaction and problem-solving skills are essential.
Desire to learn the industry and grow within the company

Work from home
Health Insurance/HMO
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

Generates & maximizes repeat ARR by proactively contacting existing customers with expiring services and demonstrating value realization, decreasing discounts, renegotiating and overcoming objections
Works closely with the Account Manager to strategize on renewals and expansion to avoid conflicts and create a frictionless renewal experience for the customer
Works cross-functionally to Identify, propose, and execute process improvements that result in a frictionless renewal experience for the customer
Optimizes on-time renewal rate and process efficiency
Presents customers with renewal pricing and terms in accordance with standard procedures
Accurately processes customer transactions, including quotes and legal documents, and post them into the accurate systems
Tracks activity and develops analytics that allow leadership to obtain real-time (or near real-time) intelligence on renewals
Manages and forecasts the renewal pipeline & forecast

At least two or more years of combined industry experience at a SaaS or PaaS company in at least one of the following areas: Customer/Contract
Renewals, Customer Success, Account Management, Business or Sales Development, or Accounts Receivable
Experience discussing and documenting business requirements
Experience working in a fast-paced environment with the ability to manage multiple concurrent projects.
Experience with Salesforce and DealHub is preferred.
Experience in a startup environment is highly desired