Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Porch Moving Group | Operations Specialist/Chargeback
THE POSITION
As a contracted Operations Specialist, you are expected to execute the following in an effective manner and conducive with our contractor code of conduct and within your contracted hours.
WHAT YOU DO
Claim chargeback Issues within 24 hours to begin the dispute resolution process
Review the reason for the dispute and all the details of the order including, but not
limited to, emails, text messages, phone calls and payment confirmation documentation
Create and send necessary email to MSP notifying them of the dispute and request documentation of proof of servicE
Submit an explanation letter and relevant documentation to dispute the chargeback
Respond to MSPs with any specific questions they may have regarding the chargeback
Submit any necessary write-off’s to accounting for lost chargebacks
Complete and send the end-of-month report by the end of the 1st week of each month
Additional Activities As Needed:
Monitoring and report on various MSP (Moving Service Provider) quality metrics
Payment Completion/Work Ticket Checks/Confirmation of hours when MSP calls in
Process paperwork, such as worktickets/invoices
Process fee adjustments, such as pricing inconsistencies, per mileage, missing heavy items fees
Withholding of payments
Address MSP payment concerns
Collecting back from MSPs
Request vacation mode setting
Cancellation Flags
Elite Auditing, Q score auditing and auditing of other MSP that will arise as we expand tooling options in hahadmin
Provider Overpayments
MSP no shows discussions and coachings
WHAT TO EXPECT:
Quick recruitment process through video calls.
Pay rate: MXN 125.00 an hour
Training: paid initial training, as well as ongoing training to help you develop in your role and career.
Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!
WHAT YOU BRING:
1 year of experience in support experience
Experience working with MSPs (Moving Service Providers) and internal team members
Excellent interpersonal and communication skills
A strong ability to adapt to the ever-changing processes and procedures
Ability to prioritize tasks and daily workflow structures accordingly
Positive attitude with a committed and resourceful work ethic
Support organization’s overall vision, mission, values, strategic and financial goals
Display flexibility by supporting all groups within PMG
Ability to work contracted hours during business hours and as required by business needs
Proficient computer skills using Microsoft Office, Internet Explorer, and GSuite, with the
ability to learn new software solutions
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.
#LI-FQ1
#LI-DNP
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What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
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